We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4546600
5 Feb 2024 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4546600 The complaint Mr C complains that Lighthouse Advisory Services Limited gave him unsuitable advice to transfer two of his personal pensions. He also says he wasn’t provided with the ongoing service he was advised he would receive. What happened Mr C’s complaint was considered by... (4 pages)View decision -
Decision Reference DRN-4600876
5 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4600876 The complaint Mr T complains that Clydesdale Bank Plc trading as Virgin Money has provided him with poor customer service on multiple occasions. What happened Mr T says that Virgin Money have not provided him with a requested certificate of interest for his interest payment tha... (5 pages)View decision -
Decision Reference DRN-4601248
5 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4601248 The complaint Mrs U is unhappy that Santander hasn’t refunded transactions made from her account which she says weren’t authorised by her. What happened Mrs U agreed to have her daughter added to her account as a joint party some time in 2008 or 2009. This was so she could help... (3 pages)View decision -
Decision Reference DRN-4495670
5 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4495670 The complaint Mrs B’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting her Self-Invested Personal Pension (‘SIPP’) application. Mrs B’s representative complains that in 2012 L&C accepted her appli... (50 pages)View decision -
Decision Reference DRN-4574000
5 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4574000 The complaint Mr A complains Advantage Insurance Company Limited hasn’t offered a fair value for his car following it being written off after an accident. What happened The details of the claim are well known to both parties, so I won’t repeat them again here. Instead, I’ll sum... (3 pages)View decision -
Decision Reference DRN-4570943
5 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4570943 The complaint Ms H is unhappy that Nationwide Building Society will not refund the money she lost as the result of an authorised push payment (APP) scam. What happened Ms H saw an advert for an investment opportunity in a national newspaper. She was then contacted by the scamme... (4 pages)View decision -
Decision Reference DRN-4550376
5 Feb 2024 Gain Credit LLC UpheldConsumer CreditDRN-4550376 The complaint Mr D complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) provided him loans without carrying out sufficient affordability checks. What happened A summary of Mr D’s borrowing can be found in the table below. loan number loan amount agreement... (5 pages)View decision -
Decision Reference DRN-4514446
5 Feb 2024 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-4514446 The complaint Mr S complains that Financial Administration Services Limited (FAS) permitted him to withdraw his pension savings without making him fully aware of the tax implications. What happened Mr S had a Pension Drawdown account with FAS. He says that due to how his accoun... (13 pages)View decision -
Decision Reference DRN-4446787
5 Feb 2024 Barclays Bank UK PLC UpheldInvestmentsDRN-4446787 The complaint Mr and Mrs H complain about the financial impact Barclays Bank UK PLC’s failure to accept a transfer caused them. They’d like compensation for the financial losses they’ve identified and the distress and inconvenience the matter has caused them. What happened In F... (9 pages)View decision -
Decision Reference DRN-4352794
5 Feb 2024 Gain Credit LLC UpheldConsumer CreditDRN-4352794 The complaint Ms D complains that Gain Credit LLC trading as Lending Stream irresponsibly lent to her. What happened Lending Stream lent Ms D a total of ten loans between May 2016 and December 2017. Ms D said she was in a borrowing cycle and struggling financially at the time o... (3 pages)View decision
