We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4116982
5 Oct 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4116982 The complaint Mr B and Miss D complain that Clydesdale Bank Plc trading as Virgin Money has treated them unfairly when they applied to transfer the product rate on their mortgage. What happened Mr B and Miss D have a mortgage with Virgin Money and this is made up of two parts. ... (3 pages)View decision -
Decision Reference DRN-4174152
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4174152 The complaint Mr and Mrs H are unhappy with what Barclays Bank UK PLC did after they asked to change Mr H’s account to a joint one and add Mrs H to it. What happened In November 2022 Mr H called Barclays and asked how he could change an account to a joint one and add Mrs H to i... (2 pages)View decision -
Decision Reference DRN-4365970
5 Oct 2023 Applied Leasing Ltd UpheldConsumer CreditDRN-4365970 The complaint Mr B is unhappy that a car he ordered through Applied Leasing Ltd (‘AL’) wasn’t provided. And, after he cancelled the order, AL didn’t refund the fee he paid. What happened In December 2022, Mr B placed an order with AL, a credit broker, to lease a new car and arr... (4 pages)View decision -
Decision Reference DRN-4359555
5 Oct 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-4359555 The complaint Ms A has complained that Pinnacle Insurance Plc unfairly declined a claim on her pet insurance policy. What happened On 24 December 2022 Ms A took out a pet insurance policy with Pinnacle for her dog which she had recently rehomed. A few days later she took the do... (2 pages)View decision -
Decision Reference DRN-4348631
5 Oct 2023 Lendable Ltd UpheldConsumer CreditDRN-4348631 The complaint Mr B complains Lendable Ltd lent to him irresponsibly. What happened Mr B took out a £3,000 loan with Lendable in July 2022, and the total amount he needed to repay was just over £5,000. The loan had a term of three years, and the monthly repayments were around £1... (4 pages)View decision -
Decision Reference DRN-4380241
5 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4380241 The complaint Mr S says that when he made a claim on his motor insurance policy, U K Insurance Limited (‘UKI’) provided poor service and made a low offer for his written-off car. What happened Mr S accepted £6,097 for his car, but he thought that was less than it was worth. He ... (2 pages)View decision -
Decision Reference DRN-4196936
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4196936 The complaint Miss M has complained that Barclays Bank UK PLC (“Barclays”) mis-sold her an Additions and Additions Active account that she took out in September 2006 and June 2009, respectively. Miss M paid monthly fees for these accounts, which came with a number of benefits. ... (3 pages)View decision -
Decision Reference DRN-4349992
5 Oct 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4349992 The complaint Mr K, director of IL (a limited company) is unhappy Tide Platform Ltd won’t reimburse IL for the money it lost when Mr K fell victim to a scam. What happened IL is represented in this complaint by a claims management company, but for simplicity I will refer to IL ... (3 pages)View decision -
Decision Reference DRN-4384135
5 Oct 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4384135 The complaint Mrs H, through a representative, says Lloyds Bank PLC irresponsibly lent to her. What happened Mrs H opened a credit card with Lloyds in June 2017, she was given an initial limit of £1,500. In September 2018 this was increased to £3,500 and in April 2019 to £4,000... (3 pages)View decision -
Decision Reference DRN-4384924
5 Oct 2023 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-4384924 The complaint Mr H has complained that Interactive Investor Services Limited accumulated unpaid fees against his ISA without him being made aware of this. What happened The background to this complaint and my initial conclusions were set out in my provisional decision, which I ... (9 pages)View decision
