We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4166153
5 Oct 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4166153 The complaint Mr S is unhappy that Metro Bank PLC won’t honour a currency exchange rate that they promised to him by mistake. Mr S’s complaint is brought to this service by his appointed representative. However, for ease of reference, I’ll refer solely to Mr S throughout this l... (3 pages)View decision -
Decision Reference DRN-4362925
5 Oct 2023 Credit Resource Solutions Ltd UpheldConsumer CreditDRN-4362925 The complaint Mr B complains that Credit Resource Solutions Ltd trading as CRS has chased him for debts that were formed part of his bankruptcy order. What happened Mr B has explained that he was made bankrupt in 2021 and discharged in 2022. In September 2022 CRS says it was in... (2 pages)View decision -
Decision Reference DRN-4384627
5 Oct 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4384627 The complaint Mr T and the estate of Mrs T are unhappy that Red Sands Insurance Company (Europe) Limited declined a claim they made on a travel insurance policy. What happened Mr T and the late Mrs T booked a holiday and took out insurance. At the relevant time Mrs T had a term... (5 pages)View decision -
Decision Reference DRN-4346971
5 Oct 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4346971 The complaint Mrs N complains about Casualty & General Insurance Company (Europe) Ltd (CG) declining a claim under her pet insurance policy for treatment of her dog. References to CG include their agents who administer the policy. What happened Mrs N had a pet insurance pol... (5 pages)View decision -
Decision Reference DRN-4340701
5 Oct 2023 Care by Volvo Car UK Limited UpheldConsumer CreditDRN-4340701 The complaint Mrs S complains about the end of contract charges in relation to a car that was supplied through a hire agreement with Care by Volvo Car UK Limited (CBV). What happened In October 2020 Mrs S hired a car through a hire agreement with CBV. The agreement was a flexib... (3 pages)View decision -
Decision Reference DRN-4332238
5 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4332238 The complaint Mr S has complained about the amount Admiral Insurance (Gibraltar) Limited has paid in settlement of his claim under his Car Insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts ... (2 pages)View decision -
Decision Reference DRN-4374568
5 Oct 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4374568 The complaint Mr G has complained about his car breakdown insurance provider, Liverpool Victoria Insurance Company Limited (LV). He feels it gave him poor service starting with a breakdown three years ago, which damaged his car. With further poor service occurring again in Dece... (2 pages)View decision -
Decision Reference DRN-4354030
5 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4354030 The complaint Mrs P complains about how Advantage Insurance Company Limited (Advantage) handled a claim under her motor insurance policy following the attempted theft of her vehicle. Any reference to Advantage in this decision includes their agents. This decision covers Mrs P’s... (6 pages)View decision -
Decision Reference DRN-4008516
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4008516 The complaint Miss W has complained that Revolut Ltd unreasonably refused to refund several disputed transactions from her bank account which she didn’t authorise or recognise. What happened Miss W was working abroad and on 26 November 2022 her purse with her Revolut card in it... (3 pages)View decision -
Decision Reference DRN-3654593
5 Oct 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3654593 The complaint Mr A complains about the advice given by Inspirational Financial Management Ltd (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was un... (13 pages)View decision
