We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4490642
4 Feb 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4490642 The complaint Mr H complained that he was given unsuitable advice to transfer his defined benefit (DB) occupational pension scheme, to a type of personal pension plan. Pi Financial Ltd is responsible for answering this complaint and so to keep things consistent, I’ll refer main... (10 pages)View decision -
Decision Reference DRN-4245486
3 Feb 2024 ACUITY PROFESSIONAL ADVISERS LTD UpheldInsuranceDRN-4245486 The complaint Company R complains ACUITY PROFESSIONAL ADVISERS LTD (Acuity) mis-sold a life policy by describing it as a life and critical illness policy. R was unable to claim when the person the policy covered suffered a very serious health event. The complaint has been broug... (4 pages)View decision -
Decision Reference DRN-4586899
3 Feb 2024 Aldermore Bank Plc UpheldConsumer CreditDRN-4586899 The complaint Mr S complains about a number of problems he has experienced with his car (after it was seized by the Police in late June 2022) and about the administration and management of his finance agreement by Aldermore Bank Plc (“Aldermore”) in respect of it. What happened... (6 pages)View decision -
Decision Reference DRN-4569668
2 Feb 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4569668 The complaint Mrs and Mr W complain that Hargreaves Lansdown Asset Management Limited did not pay the full amount held in their Stocks & Shares ISA accounts, when they closed their accounts. They also complain about the very poor service they received from Hargreaves Lansdo... (7 pages)View decision -
Decision Reference DRN-4571843
2 Feb 2024 Tesla Financial Services Limited UpheldConsumer CreditDRN-4571843 The complaint Mrs R complains about the quality of a car that was supplied to her under a conditional sale agreement with Tesla Financial Services Limited (“Tesla”). What happened In November 2022 Mrs R took out a conditional sale agreement with Tesla. This was for a brand new ... (5 pages)View decision -
Decision Reference DRN-4580475
2 Feb 2024 Vitality Life Limited UpheldInsuranceDRN-4580475 The complaint Mr R complains about Vitality Life Limited’s decision to turn down his income protection claim and avoid the policy. What happened In April 2022, Mr R applied for income protection cover with Vitality. This was accepted and the cover started in July 2022. In Octob... (5 pages)View decision -
Decision Reference DRN-4578009
2 Feb 2024 Unum Ltd UpheldInsuranceDRN-4578009 The complaint Ms M has complained that Unum Ltd has declined a claim she made under her employer’s group income protection policy. What happened The background to this complaint is well known to the parties, so I won’t repeat it in detail here. In summary Unum declined to fully... (2 pages)View decision -
Decision Reference DRN-4563970
2 Feb 2024 QIC Europe Ltd UpheldInsuranceDRN-4563970 The complaint Mr T and Mrs T complain about how QIC Europe Ltd handled a claim made on their motor insurance policy. Mrs T is a named driver on Mr T’s policy. What happened Mrs T was involved in an incident with another driver, and she notified QIC. It told them that this would... (3 pages)View decision -
Decision Reference DRN-4545844
2 Feb 2024 Market Harborough Building Society UpheldBanking and PaymentsDRN-4545844 The complaint Mr T has complained that Market Harborough Building Society (MHBS) changed the terms and conditions of his Regular Saver account. Mr T is also unhappy with MHBS’s online banking account application process. What happened MHBS wrote to Mr T on 24 February 2020 to s... (5 pages)View decision -
Decision Reference DRN-4480204
2 Feb 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4480204 The complaint Miss C has complained about the delays by Scottish Equitable Plc trading as Aegon (Aegon) in transferring her pension. What happened In August 2022 Miss C decided to transfer her pension with Aegon to a Qualifying Recognised Overseas Pension Scheme (QROPS) in New ... (3 pages)View decision
