We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4382098
5 Oct 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4382098 The complaint Miss B says American Express Services Europe Limited irresponsibly lent to her. What happened Miss B applied online for a credit card on 27 May 2021. She was given a £1,000 limit. Miss B says her credit file can’t have been properly checked, she had significant de... (3 pages)View decision -
Decision Reference DRN-3865467
5 Oct 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-3865467 The complaint Mr M complains about the advice given by Tavistock Partners (UK) Limited (‘Tavistock’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. He says the advice was unsuitable for him and believes th... (9 pages)View decision -
Decision Reference DRN-4367923
5 Oct 2023 Amtrust Europe Limited UpheldInsuranceDRN-4367923 The complaint Mr F is unhappy with the service provided by Amtrust Europe Limited following a claim made on his caravan insurance policy. Amtrust are the underwriters of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. Amtrust h... (3 pages)View decision -
Decision Reference DRN-4177276
5 Oct 2023 QIC Europe Ltd UpheldInsuranceDRN-4177276 The complaint Mr S complains QIC Europe Limited unfairly declined his home insurance claim. Mr S’ has been represented at points for the claim and complaint. For simplicity I’ve referred to the actions of the representative as being those of Mr S. What happened In late November... (4 pages)View decision -
Decision Reference DRN-4378936
5 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4378936 The complaint Miss O complains that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly increased her credit limit on a credit card she held with it. What happened Tesco provided Miss O with a credit card in September 2019 for £1,300. In April 2020, the credit limi... (5 pages)View decision -
Decision Reference DRN-4343369
5 Oct 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4343369 The complaint Dr L complains that Bank of Scotland plc, trading as ‘Halifax’, kept their personal data on its computer system when that data should have been deleted. What happened Dr L says they had registered for online banking with Halifax. In 2010, they closed their Halifax... (4 pages)View decision -
Decision Reference DRN-4338056
5 Oct 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4338056 The complaint Mrs F’s complained – on behalf of her late father’s (Mr C’s) estate – that she was unable to contact Co-op Funeral Plans Limited when Mr C died. So she couldn’t redeem the pre-paid funeral plan Mr C had bought and had to pay for his funeral herself. What happened... (3 pages)View decision -
Decision Reference DRN-4381708
5 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4381708 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him a loan he couldn’t afford to repay. What happened Mr S was granted one loan of £800 on 14 December 2022. Mr S was due to make three monthly repayments of £342.39. As ... (5 pages)View decision -
Decision Reference DRN-4383906
5 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4383906 The complaint Mr C has complained about his property insurer Admiral Insurance (Gibraltar) Limited because it has accused him of not giving it material evidence when his policy with it was arranged in 2014 and, as a result, has voided his policy. Also that Admiral had said Mr C... (4 pages)View decision -
Decision Reference DRN-4321323
5 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4321323 The complaint Mrs V is unhappy that Tesco Personal Finance PLC (trading as Tesco Bank) can’t record her surname properly and this has caused problems, including delays every time she opens a new account. What happened The circumstances that led to this complaint are well known ... (2 pages)View decision
