We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4598787
2 Feb 2024 Tideway Investment Partners LLP UpheldPensions and AnnuitiesDRN-4598787 The complaint Mr D complains about the advice Tideway Investment Partners LLP (‘Tideway’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice might not have been suita... (5 pages)View decision -
Decision Reference DRN-4506552
2 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4506552 The complaint Mr U complains that PrePay Technologies Limited, trading as PrePay Solutions didn’t refund him for disputed payments from his account. What happened Around July 2022, Mr U says his device was stolen and used by a third-party to carry out several payments. Mr U com... (4 pages)View decision -
Decision Reference DRN-4573161
2 Feb 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4573161 The complaint Miss M entered into a fixed sum loan agreement with Shawbrook Bank Limited to pay in part for windows and doors. She says the installation of the windows and doors hasn’t been carried out with reasonable care and skill. What happened Miss M entered into a contract... (7 pages)View decision -
Decision Reference DRN-4561524
2 Feb 2024 Usay Business Limited UpheldInsuranceDRN-4561524 The complaint Mrs J complains that Usay Business Limited, trading as Usay Compare, mis-sold her a private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mrs J had priva... (3 pages)View decision -
Decision Reference DRN-4323902
2 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4323902 The complaint Mr W complains Santander UK Plc didn’t do enough to protect him when he fell victim to a scam. What happened Mr W has a credit card account with Santander – with a limit of just under £8,500 – and accounts with a bank elsewhere. In September 2021 Mr W says he rece... (6 pages)View decision -
Decision Reference DRN-4598595
2 Feb 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4598595 The complaint The estate of Mrs A has complained about Aviva Life and Pensions UK Limited. A representative of the executors of the estate tried to claim on what she thought were two funeral plan policies held in Mrs A’s name. Aviva told her one of the two policies does not exi... (4 pages)View decision -
Decision Reference DRN-4596173
2 Feb 2024 Billing Finance Limited UpheldConsumer CreditDRN-4596173 The complaint Miss G complains that a used car she acquired via a hire purchase agreement with Billing Finance Limited (“BF”) wasn’t of satisfactory quality. What happened In April 2022 Miss G acquired a used car via a four-year hire purchase agreement with BF. The car was arou... (7 pages)View decision -
Decision Reference DRN-4490275
2 Feb 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4490275 The complaint Ms B complains that Scottish Equitable Plc moved her pension funds to cash without her permission causing her investment losses. What happened Ms B had a self-invested personal pension (SIPP) with Scottish Equitable. In April 2022 the details of Ms B’s policy were... (3 pages)View decision -
Decision Reference DRN-4545655
2 Feb 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4545655 The complaint Mr N complains that N.I.I.B Group Limited trading as Northridge Finance (Northridge) irresponsibly gave him a hire purchase agreement he couldn’t afford. What happened In December 2021, Mr N acquired a used car using a hire purchase agreement from Northridge. The ... (6 pages)View decision -
Decision Reference DRN-4331324
2 Feb 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4331324 The complaint Miss Z complains about poor service when she took mortgage advice from an appointed representative of Mortgage Advice Bureau Limited. Miss Z says two property purchases fell through as a result. She asks for compensation for financial loss and the upset caused. Wh... (2 pages)View decision
