We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4359137
5 Oct 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4359137 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £250 in June 2021. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable of £1,028.52, wh... (4 pages)View decision -
Decision Reference DRN-4379495
4 Oct 2023 Bridgewater Support Solutions Ltd UpheldConsumer CreditDRN-4379495 The complaint Mr G has complained that Bridgewater Support Solutions Ltd (trading as DFH Financial Solutions) didn’t administer his debt management plan properly. What happened Mr G started a debt management plan through DFH in late 2021. According to DFH, he only made 6 of the... (3 pages)View decision -
Decision Reference DRN-4382023
4 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4382023 The complaint Mrs A complains that Barclays Bank UK Plc didn’t do enough to protect her when she fell victim to an authorised push payment (APP) safe account scam. What happened Mrs A says she received a call from someone (the scammer) purporting to work for her broadband provi... (6 pages)View decision -
Decision Reference DRN-4383729
4 Oct 2023 Bridgewater Support Solutions Ltd UpheldConsumer CreditDRN-4383729 The complaint Mr O has complained that Bridgewater Support Solutions Ltd (trading as DFH Financial Solutions) didn’t administer his debt management plan properly. What happened Mr O had a debt management plan with DFH, which ran from summer 2020 until summer 2022. He complains ... (3 pages)View decision -
Decision Reference DRN-4370497
4 Oct 2023 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-4370497 The complaint Mr E has complained that JAJA FINANCE LTD (trading as ASDA Money) pursued him for a debt which was taken out fraudulently in his name. What happened Mr E discovered that someone had opened an ASDA-branded credit card in his name with JAJA. He reported the matter t... (2 pages)View decision -
Decision Reference DRN-4383542
4 Oct 2023 Nationwide Building Society UpheldMortgagesDRN-4383542 The complaint Miss H and Mr B complain that Nationwide Building Society gave them poor advice about switching interest rate products when they ported their mortgage. They say they are paying more each month as a result. What happened Miss H and Mr B have a mortgage with Nationw... (3 pages)View decision -
Decision Reference DRN-3744447
4 Oct 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3744447 The complaint Mr P complains that he was given unsuitable advice by AJH Financial Services Ltd (‘AJH’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced that ... (4 pages)View decision -
Decision Reference DRN-4309727
4 Oct 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4309727 The complaint Mrs P says HSBC UK Bank Plc, trading as first direct, irresponsibly lent to her. What happened Mrs P took out three loans from HSBC. The first on 14 July 2020 was for £5,000 – but it was refinanced within 14 days by a larger loan for £7,000 over 54 months. I will ... (3 pages)View decision -
Decision Reference DRN-4379427
4 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4379427 The complaint Mrs S complains that Barclays Bank UK PLC trading as Barclaycard didn’t refund a credit balance from her account to her overseas bank account as requested. What happened Mrs S says that following Brexit she was contacted by Barclaycard about her account being clos... (4 pages)View decision -
Decision Reference DRN-3482942
4 Oct 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3482942 The complaint Mr L complains that Westerby Trustee Services Limited (Westerby) did not carry out sufficient due diligence before accepting the investments he made in his Westerby Self- Invested Personal Pension (SIPP). What happened Both Westerby and Mr L are represented by pro... (38 pages)View decision
