We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4203531
28 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4203531 The complaint Mr P and Mrs T complain that Barclays Bank UK PLC caused problems in switching the interest rate on their buy to let mortgage. What happened Mr P and Mrs T have a buy to let mortgage with Barclays. In July 2022 they applied online for a new fixed rate, signing and... (4 pages)View decision -
Decision Reference DRN-4323008
28 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4323008 The complaint Miss T complains that Monzo Bank Ltd won’t refund money she lost to a scam. What happened Miss T was looking for a place to rent. She found somewhere suitable listed on a popular social media marketplace. She contacted the person who created the advert. They advis... (2 pages)View decision -
Decision Reference DRN-4371379
28 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4371379 The complaint Miss H complains about the way that HSBC UK Bank Plc trading as HSBC UK dealt with her application for a balance transfer to a new credit card she had set up with it. What happened In early June 2023, Miss H applied for a credit card with HSBC. At the same time sh... (3 pages)View decision -
Decision Reference DRN-4369228
28 Sep 2023 West Bay Insurance Plc UpheldInsuranceDRN-4369228 The complaint Mr and Mrs B complain West Bay Insurance Plc hasn’t covered all the damage to their property which they consider to have been caused by a storm. Mr and Mrs B are being represented on this complaint, but for ease, any reference to Mr B includes the actions and comm... (4 pages)View decision -
Decision Reference DRN-4350830
28 Sep 2023 I Go 4 Ltd. UpheldInsuranceDRN-4350830 The complaint Mrs H has complained that I Go 4 Ltd didn’t cancel her motor insurance policy when she asked them to. What happened Mrs H’s policy was due to renew on 22 February 2023. She sent an email to I Go 4 on 4 March 2023 to say she didn't want to renew her policy. Ho... (3 pages)View decision -
Decision Reference DRN-4371198
28 Sep 2023 Quickly Finance Limited UpheldClaims ManagementDRN-4371198 The complaint Mr W complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) has unfairly asked him to pay a fee for a successful mis-sold payment protection insurance (PPI) claim. What happened In November 2018 Mr W said he’d used FTR’s free checking service t... (4 pages)View decision -
Decision Reference DRN-4346647
28 Sep 2023 Zurich Insurance PLC UpheldInsuranceDRN-4346647 The complaint Mr T complains that Zurich Insurance PLC declined his claim and avoided his van insurance policy. What happened Mr T bought a van to convert it into a motorhome and took out an insurance policy to cover his van. A few months later Mr T’s van was stolen and so he c... (3 pages)View decision -
Decision Reference DRN-4190627
28 Sep 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4190627 The complaint Mr J complains about how his insurer, Tesco Underwriting Limited (Tesco), covered his campervan under his motor insurance policy. Any reference to Tesco in this decision includes their agents. What happened Mr J had a motor insurance policy covering his campervan,... (4 pages)View decision -
Decision Reference DRN-4372120
28 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4372120 The complaint Mr M and Miss V are unhappy Admiral Insurance (Gibraltar) Limited declined a claim they made under their travel insurance policy. In addition to this, Mr M and Miss V have said they received poor customer service from Admiral. What happened Mr M and Miss V took ou... (4 pages)View decision -
Decision Reference DRN-4336573
27 Sep 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4336573 The complaint Mr I complains about Fortegra Europe Insurance Company Ltd’s (“Fortegra”) handling of his claim under his appliance insurance policy. What happened The background to this complaint is well known to the parties so I won’t go into detail but will summarise the key p... (3 pages)View decision
