We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4286279
1 Feb 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4286279 The complaint Mr E complains about Clydesdale Financial Services Limited trading as Barclays Partner Finance’s handling of a loan he took out to pay for a solar panel system (“the system”). What happened In 2013, Mr E purchased the system from a supplier and paid for it using a... (3 pages)View decision -
Decision Reference DRN-4587734
1 Feb 2024 Soteria Insurance Limited UpheldInsuranceDRN-4587734 The complaint Mr S is unhappy with what Soteria Insurance Limited did after he made a claim on his legal expenses insurance policy. What happened Mr S wanted legal assistance with a medical negligence claim following problems with an operation. His solicitors contacted Soteria ... (4 pages)View decision -
Decision Reference DRN-4568250
1 Feb 2024 Assurant General Insurance Limited UpheldInsuranceDRN-4568250 The complaint Mr K is unhappy with what Assurant General Insurance Limited did after he made a claim on his mobile phone insurance policy. What happened In August 2023 Mr K contacted Assurant to make a claim for a lost phone used by his wife. During his calls he confirmed he’d ... (3 pages)View decision -
Decision Reference DRN-4530132
1 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4530132 The complaint Mrs D complains that Santander UK Plc did not provide a clear explanation as to how fraud occurred on her account. What happened Miss D has raised the complaint on behalf of Mrs D, and she holds Power of Attorney (POA) for Mrs D also. Around late February and earl... (2 pages)View decision -
Decision Reference DRN-4581543
1 Feb 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4581543 The complaint Mr C has complained about a motor warranty insurer, Motors Insurance Company Limited (MICL). MICL provides mechanical breakdown insurance for Mr C’s car, which I’ll refer to as “J”. This complaint will require me, in this decision document, to refer to a limited c... (2 pages)View decision -
Decision Reference DRN-4572773
1 Feb 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4572773 The complaint Miss D has complained about the way AXA Insurance UK Plc has dealt with a claim she made under her home and buildings insurance policy. What happened There was an explosion at a property near Miss D’s home and this led to an immediate evacuation. In November 2022,... (3 pages)View decision -
Decision Reference DRN-4474842
1 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4474842 The complaint Mr and Mrs R have complained about the amount U K Insurance Limited, trading as Churchill, offered for a claim made on their contents insurance policy. Mrs R has primarily dealt with things so, for simplicity, I’ll refer to her only. What happened As the circumsta... (2 pages)View decision -
Decision Reference DRN-4526223
1 Feb 2024 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-4526223 The complaint Mr H complains that he was given unsuitable advice by AMG Wealth Solutions LLP (‘AMG’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this ha... (5 pages)View decision -
Decision Reference DRN-4527954
1 Feb 2024 Amtrust Europe Limited UpheldInsuranceDRN-4527954 The complaint Mr L has complained about Amtrust Europe Limited’s handling of a claim he made under his LABC New Home Warranty for defects and fire safety issues affecting his building. What happened The subject of this complaint is a building comprised of multiple flats. Defect... (8 pages)View decision -
Decision Reference DRN-4389675
1 Feb 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4389675 The complaint Mr D complains that Starling Bank Limited (Starling) unfairly refused to approve a payment made to his account from an overseas bank account. Mr D wants Starling to refund fees and pay lost interest. What happened In early June 2023, Mr D told Starling that he exp... (2 pages)View decision
