We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3811670
1 Feb 2024 Hugh James Solicitors UpheldPensions and AnnuitiesDRN-3811670 The complaint Mr H complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Hugh James Solicitors, trading as Hugh James Independent Financial Advisers is respo... (5 pages)View decision -
Decision Reference DRN-4591500
1 Feb 2024 National Counties Building Society UpheldBanking and PaymentsDRN-4591500 The complaint Mr B has complained about the actions of National Counties Building Society trading as Family Building Society (FBS) when he requested that it transfer his ISA to another provider. What happened I have previously issued a provisional decision regarding this compla... (3 pages)View decision -
Decision Reference DRN-4584019
1 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4584019 The complaint Miss A complains that Monzo Bank Ltd won’t refund the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties so I won’t repeat it all in detail here. But in summ... (3 pages)View decision -
Decision Reference DRN-4593055
1 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4593055 The complaint Miss J has complained about the poor service she received from U K Insurance Limited (UKI) when her car needed repair following two accidents. What happened Miss J was involved in an accident in 2021 where her car was damaged and UKI’s approved repairers repaired ... (4 pages)View decision -
Decision Reference DRN-4566095
1 Feb 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4566095 The complaint Mr S has complained that Frasers Group Financial Services Limited trading as Studio, acted irresponsibly when it provided him with a credit card, and multiple limit increases between 2013 and 2017. Background Mr S opened a credit card account with Studio in June 2... (3 pages)View decision -
Decision Reference DRN-4591144
1 Feb 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4591144 The complaint Miss C has complained about the way BMW Financial Services (GB) Limited trading as MINI Financial Services (BMWFS) administered a hire purchase agreement. What happened The circumstances of the complaint are well known to the parties so I’m not going to go over ev... (3 pages)View decision -
Decision Reference DRN-4369978
1 Feb 2024 Skipton Building Society UpheldBanking and PaymentsDRN-4369978 The complaint Mr A is unhappy Skipton Building Society (Skipton) didn’t allow him to make a withdrawal from his account when requested and then failing to tell him when it had unblocked his account. What happened The facts of this complaint are well known to both sides so I wi... (3 pages)View decision -
Decision Reference DRN-4582976
1 Feb 2024 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-4582976 The complaint Mr P complains about the advice given by AMG Wealth Solutions LLP (‘AMG’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was unsuitable for ... (4 pages)View decision -
Decision Reference DRN-4465617
1 Feb 2024 Nelson Insurance Company Ltd UpheldInsuranceDRN-4465617 The complaint Mr L has complained about his car insurer Nelson Insurance Company Limited because it has declined his claim for his stolen car, it said he didn’t take reasonable care of it. What happened Mr L went to bed on the evening of 21 August 2022. When he got up the next ... (2 pages)View decision -
Decision Reference DRN-4581226
31 Jan 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4581226 The complaint Mr O complains that Fairmead Insurance Limited (Fairmead) unfairly declined his property insurance claim and caused unnecessary delays. Any reference to Mr O or Fairmead in this decision includes their respective representatives and agents unless specified otherwi... (4 pages)View decision
