We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4306492
30 Jan 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4306492 The complaint Mr T complains that Tandem Personal Loans Limited won’t refund to him the money that he paid for some holiday club membership points. His wife is also involved in his complaint and he’s being represented by a claims management company. What happened Mr T and his w... (5 pages)View decision -
Decision Reference DRN-4447060
30 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4447060 The complaint Ms M complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-4400534
30 Jan 2024 PFS Card Services (Ireland) Limited UpheldBanking and PaymentsDRN-4400534 The complaint Mr A complains PFS Card Services (Ireland) Limited (“PFS”) blocked and closed his account and have not returned the funds held in it. Mr A says this has caused him financial difficulty, inconvenience and substantive distress which has adversely affected his studie... (3 pages)View decision -
Decision Reference DRN-4427149
30 Jan 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4427149 The complaint Mr T complains N.I.I.B. Group Limited trading as Northridge Finance (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In December 2022, Mr T entered into a 60 month agreement for a used car. The car’s cash price wa... (4 pages)View decision -
Decision Reference DRN-4553523
30 Jan 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4553523 The complaint Mrs F complains that the Prudential Assurance Company Limited (Prudential) made three errors relating to the taxation of regular and ad-hoc income withdrawals from her retirement account. She says this led her to overpay income tax – which she is now unable to rec... (8 pages)View decision -
Decision Reference DRN-4489372
30 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4489372 The complaint Mr P has complained that Barclays Bank UK PLC (“Barclays”) failed to open a Flexible ISA due to markers that had been incorrectly added to his file. Mr P wanted to know what the markers said and who put them on his file. Mr P also says he lost out on interest and ... (4 pages)View decision -
Decision Reference DRN-4583038
30 Jan 2024 Charles Stanley & Co Ltd UpheldInvestmentsDRN-4583038 The complaint Ms C has complained that Charles Stanley & Co Ltd didn’t do enough to stop her liquidating her portfolio in March 2020. What happened Ms C had an investment portfolio, held within a discretionary portfolio management service through Charles Stanley. Ms C says ... (3 pages)View decision -
Decision Reference DRN-4545826
30 Jan 2024 Black Horse Limited UpheldConsumer CreditDRN-4545826 The complaint Miss L is unhappy that a caravan supplied to her under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. What happened On 21 March 2022, Miss L was supplied with a new caravan through a hire purchase agreement with Black Horse. S... (5 pages)View decision -
Decision Reference DRN-4587319
30 Jan 2024 RBS Collective Investment Funds Limited UpheldInvestmentsDRN-4587319 The complaint Ms G has complained about RBS Collective Investment Funds Limited (RBS). She said she tried to close her ISA account with RBS but there was a long delay before she was able to. She said RBS has caused her to suffer financial loss as well as distress and inconvenie... (4 pages)View decision -
Decision Reference DRN-4522010
30 Jan 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4522010 The complaint Mr O complains that St James’s Place Wealth Management plc knowingly charged him for services it had not provided. What happened Mr O has a personal pension with SJP. He transferred his pension to SJP in 2021. He says he’d been in contact with an appointed represe... (6 pages)View decision
