We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-4360233
20 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4360233 The complaint Miss F complains that Bank of Scotland plc trading as Halifax unfairly closed her bank account. What happened Miss F opened a basic bank account with Halifax in March 2023. Halifax says it carried out a review on 16 May 2023 and took the decision to give two month... (2 pages)View decision -
Decision Reference DRN-3964577
20 Sep 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-3964577 The complaint Mr M is unhappy that a car supplied to him under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. What happened In December 2021, Mr M was supplied with a used car through a hire purchase agreement with MotoNovo. The agreem... (5 pages)View decision -
Decision Reference DRN-4360276
20 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4360276 The complaint Mr C has complained about the actions of Lloyds Bank Plc after he fell victim of an authorised push payment (APP) scam. What happened Mr C wished to purchase a new vehicle. He found the car on a reputable site, which he had used before. The listing showed several ... (4 pages)View decision -
Decision Reference DRN-4353812
20 Sep 2023 MBNA Limited UpheldBanking and PaymentsDRN-4353812 The complaint Mr E complains about how MBNA Limited responded to a claim he made in respect of a transaction on his credit card. What happened The facts of this complaint are well known to the parties so I won’t repeat them in detail here. My focus will be on giving reasons for... (4 pages)View decision -
Decision Reference DRN-4236229
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4236229 The complaint Mr B complains about NewDay Ltd’s handling of a claim he had made under section 75 of the Consumer Credit Act 1974 in respect of a mobile phone. What happened In July 2022 Mr B used the credit card he held with NewDay to purchase a new mobile phone that included a... (3 pages)View decision -
Decision Reference DRN-4287975
20 Sep 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4287975 The complaint Ms B complains The National Farmers’ Union Mutual Insurance Society Limited (‘NFU’) have unfairly cancelled her property insurance policy. All references to NFU also include its appointed agents. What happened The details of this complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN-4330344
20 Sep 2023 Evelyn Partners Financial Services Limited UpheldPensions and AnnuitiesDRN-4330344 The complaint Mr P complains that Evelyn Partners Financial Services Limited (Evelyn Partners) didn’t provide the advice he’d requested on transferring his final salary pension scheme to a personal pension. And that the delays Evelyn Partners caused to the progress of his trans... (9 pages)View decision -
Decision Reference DRN-4137994
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4137994 The complaint Mr B complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of his pension to another provider and he suffered financial loss as a result. He also complains about administration delays and errors. What ... (7 pages)View decision -
Decision Reference DRN-4138002
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4138002 The complaint Ms M complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of her pension to another provider and she suffered financial loss as a result. She also complains about administration delays and errors. Wha... (8 pages)View decision -
Decision Reference DRN-4287968
20 Sep 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4287968 The complaint Ms B complains The National Farmers’ Union Mutual Insurance Society Limited (‘NFU’) have unfairly cancelled her buildings insurance policy. All references to NFU also include its appointed agents. What happened The details of this complaint are well known to both ... (2 pages)View decision
