We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4246768
19 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4246768 The complaint Mr B complains Nationwide Building Society (Nationwide) acted negligently when dealing with his money transfers. What happened Mr B says in mid-November 2022 he arranged with his bank to transfer a total of £29,540.82 split into two payments for his son’s accounts... (3 pages)View decision -
Decision Reference DRN-4326716
19 Sep 2023 TenetConnect Services Limited UpheldPensions and AnnuitiesDRN-4326716 The complaint Mrs M has complained about the advice she received from TenetConnect Services Limited to take out a Free Standing Additional Voluntary Contribution plan. Mrs M claims that she was mis-sold the Free Standing Additional Voluntary Contribution plan by TenetConnect Se... (6 pages)View decision -
Decision Reference DRN-4356444
19 Sep 2023 Admiral Financial Services Limited UpheldConsumer CreditDRN-4356444 The complaint Miss B complains that Admiral Financial Services Limited trading as Admiral Loans (Admiral) are holding her liable for a loan agreement she didn’t enter into. What happened The detailed background to this complaint is well known to both parties. So, I’ll only prov... (3 pages)View decision -
Decision Reference DRN-4356406
19 Sep 2023 U K Insurance Limited UpheldInsuranceDRN-4356406 The complaint Miss D has complained that U K Insurance Limited trading as Churchill Insurance (UKI) renewed her motor policy when she had told it not to and also took some or part of the premium in payment. What happened Miss D arranged her motor policy through UKI. The premium... (3 pages)View decision -
Decision Reference DRN-4278734
19 Sep 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4278734 The complaint Mrs C says Tesco Personal Finance PLC (TPF) irresponsibly lent to her. What happened Mrs C took out a £6,000 loan over 120 months from TPF in July 2018. The monthly repayment was £65.85 and the total repayable was £7,902. Mrs C says if TPF had done proper checks i... (3 pages)View decision -
Decision Reference DRN-4305956
19 Sep 2023 Apollo Pension & Investment Advisers UpheldPensions and AnnuitiesDRN-4305956 The complaint Mr M is represented. He says Apollo Pension & Investment Advisers (‘Apollo’) is responsible for the unsuitable partial pension transfer – from his Scottish Widows Personal Pension (‘SWPP’) to a James Hay (‘JH’) Self-Invested Personal Pension (‘SIPP’) – it reco... (10 pages)View decision -
Decision Reference DRN-4300662
19 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4300662 The complaint Mr K and Mrs R are unhappy with the service they received from Great Lakes Insurance SE and the settlement of a claim they made on their travel insurance policy. What happened Mr K and Mrs R have an annual travel insurance policy. Mr K travelled to a long-haul des... (3 pages)View decision -
Decision Reference DRN-4347003
19 Sep 2023 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4347003 The complaint Mr S complains that he was recently contacted by The Royal Bank of Scotland Plc to say he was still on a mortgage with a former partner, from many years ago. Mr S said that RBS’ notification of arrears was wrong, and very distressing, and it then gave him incorrec... (6 pages)View decision -
Decision Reference DRN-4322760
18 Sep 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4322760 The complaint Mr V is unhappy that a car supplied to him under a conditional sale agreement with Santander Consumer (UK) Plc was of an unsatisfactory quality. What happened In November 2022, Mr V was supplied with a new car through a conditional sale agreement with Santander. H... (3 pages)View decision -
Decision Reference DRN-4035109
18 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4035109 The complaint Company R (“R”) complains National Westminster Bank Plc (“NatWest”) cancelled its business debit card without explanation and refuse to provide it with a new one. R says this has caused it substantive distress and inconvenience. What happened In August 2022, whils... (2 pages)View decision
