We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-4345964
15 Sep 2023 LDN Finance Limited UpheldMortgagesDRN-4345964 The complaint Mr C and Miss M complain that LDNfinance Solutions Limited (trading as LDNfinance) gave them poor mortgage advice. They ask for compensation for their financial loss. What happened Mr C and Miss M wanted to move home and took mortgage advice from LDNfinance. LDNfi... (4 pages)View decision -
Decision Reference DRN-4333445
15 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4333445 The complaint Mr and Mrs M are unhappy that Great Lakes Insurance SE has declined a claim made on their home insurance policy for a stolen bicycle and accessories. As Mr M has primarily dealt with things, for simplicity I’ll refer to him only. Reference to Great Lakes includes ... (4 pages)View decision -
Decision Reference DRN-4184527
15 Sep 2023 HCC International Insurance Company Plc UpheldInsuranceDRN-4184527 The complaint Ms F complains that HCC International Insurance Company Plc trading as Tokio Marine HCC rejected a claim on her bicycle insurance policy and said her policy was void. Where I refer to HCC, this includes its agents and claims handlers acting on its behalf. What hap... (3 pages)View decision -
Decision Reference DRN-3628287
15 Sep 2023 Vision Independent Financial Planning Ltd UpheldPensions and AnnuitiesDRN-3628287 The complaint Mr L complains about the advice given by Vision Independent Financial Planning Ltd (‘Vision’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this ha... (11 pages)View decision -
Decision Reference DRN-4351896
15 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4351896 The complaint Mr J complains about how AXA Insurance UK plc (“AXA”) handled a claim under his car insurance policy. What happened Mr J had a motor insurance policy with AXA covering his car. He was involved in a non-fault collision in August 2022 and he made a claim from AXA. A... (3 pages)View decision -
Decision Reference DRN-4330855
15 Sep 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4330855 The complaint Ms H and Mr H complain that Royal & Sun Alliance Insurance Limited trading as More Th>n (“RSA”) have delayed in settling their claim for damage and have offered an inadequate settlement offer. What happened Ms H and Mr H insured their property with RSA. In ... (3 pages)View decision -
Decision Reference DRN-4351510
15 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4351510 Complaint Mr F has complained about a loan Loans 2 Go Limited (“L2G”) provided to him. He says the loan was unaffordable. Background L2G provided Mr F with a loan for £250 in December 2019. The loan had an APR of 1,013.2% and a 18-month term. This meant that the total amount to... (3 pages)View decision -
Decision Reference DRN-4347026
15 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4347026 The complaint Mr S is unhappy about the repair AXA Insurance UK Plc carried out as part of a claim he made under his landlord insurance policy. What happened I’ll summarise the main points about this dispute: Mr S got in touch with AXA about a leaking underground pipe. It arra... (3 pages)View decision -
Decision Reference DRN-4332534
15 Sep 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4332534 The complaint Mr G complains about the repairs Fairmead Insurance Limited carried out following a subsidence claim he made on his home insurance policy. Reference to Fairmead includes its agents and representatives. What happened I’ll summarise the main points about this disput... (2 pages)View decision -
Decision Reference DRN-4279790
15 Sep 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4279790 The complaint Mr H has complained that Barclays Bank UK PLC acted irresponsibly when it provided him two loans, one in July 2021 and the second one in March 2022. Background Mr H has complained that Barclays acted irresponsibly when it provided him with multiple forms of credit... (4 pages)View decision
