We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4341980
28 Jan 2024 QIC Europe Ltd UpheldInsuranceDRN-4341980 The complaint Miss A complains about how QIC Europe Ltd (“QIC”) dealt with a claim she made on her buildings insurance policy following a burst pipe at her home. QIC is the underwriter of this policy, i.e. the insurer. Part of this complaint concer... (5 pages)View decision -
Decision Reference DRN-3891022
28 Jan 2024 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3891022 The complaint Mr M complains about the suitability of the advice provided by Acumen Independent Financial Planning Limited (“Acumen”) in January 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”... (8 pages)View decision -
Decision Reference DRN-4420027
28 Jan 2024 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4420027 The complaint Mr J complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4539872
27 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4539872 The complaint Mr A complains Santander UK Plc (“Santander”) closed his account and withheld money he’d borrowed from a family friend to buy a car. Mr A is also unhappy Santander withheld the funds for an unreasonable amount of time before returning them to source. Mr A says thi... (5 pages)View decision -
Decision Reference DRN-4448400
26 Jan 2024 John Cunningham UpheldPensions and AnnuitiesDRN-4448400 The complaint Ms W complains about advice she received from John Cunningham (JC) to transfer her former employer’s defined benefit (‘DB’) pension scheme into a Royal London personal pension. Ms W believes the advice to transfer wasn’t in her best interests and has caused a fina... (10 pages)View decision -
Decision Reference DRN-4503573
26 Jan 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4503573 The complaint Ms P complains Blue Motor Finance Ltd (BMF) supplied her with a car that she believes wasn’t of satisfactory quality. She also complains the car was mis-represented to her. What happened In February 2023, Ms P entered into a 55 month agreement for a ... (3 pages)View decision -
Decision Reference DRN-4382916
26 Jan 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4382916 The complaint Mr B complains about how Liverpool Victoria Insurance Company Limited (“LV”) has handled a claim he made under his home insurance policy. He’s also unhappy that LV wouldn’t agree to cover the costs of some of the repairs that were carried out. LV is the underwrite... (7 pages)View decision -
Decision Reference DRN-4518029
26 Jan 2024 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-4518029 The complaint Mr H complains that he was given unsuitable advice by BeaconIFA Limited (‘Beacon’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has ca... (5 pages)View decision -
Decision Reference DRN-4417026
26 Jan 2024 Ageas Insurance Limited UpheldInsuranceDRN-4417026 The complaint Mr S complains about the level of service and delays Ageas Insurance Limited caused when he made a claim on his roadside assistance motor insurance policy. He wants compensation for his lost holiday and trouble and upset. What happened Mr S’s car broke down on a ... (2 pages)View decision -
Decision Reference DRN-4582094
26 Jan 2024 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4582094 The complaint Mr W complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) failed to properly consider how his mental health and financial difficulties has affected his ability to repay the balance of his account. What happened Mr W holds a running account credit facility wit... (2 pages)View decision
