We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-4351379
15 Sep 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4351379 The complaint Mrs K complains that due to delays in Lloyds Bank General Insurance Limited’s (Lloyds) handling of a claim she made for escape of water damage, her contents items have been caused secondary damage. What happened Mrs K returned home in December 2022 to discover an ... (6 pages)View decision -
Decision Reference DRN-4337610
15 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4337610 Complaint Ms T has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Ms T with a loan for £300 in March 2019. This loan had an APR of 1,013.3% and an 18-month term. This all meant the total amount repayable of £1,234.26, ... (4 pages)View decision -
Decision Reference DRN-4321322
15 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4321322 The complaint Mr B complains about that Barclays Bank UK PLC unfairly restricted and then closed his account, and made it look like he was in a great deal of debt. He would like an apology and an explanation. What happened In January 2023, Barclays blocked Mr B’s account with t... (2 pages)View decision -
Decision Reference DRN-4042518
14 Sep 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4042518 The complaint Mr C complains that Starling Bank Limited will not refund money he lost to an investment scam. For the purposes of this decision, all reference to Mr C includes his representative. What happened I’m aware that I’ve condensed events in less detail than they were pr... (11 pages)View decision -
Decision Reference DRN-4350046
14 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4350046 The complaint Ms F complains, with the help of a representative, that James Hay Administration Company Ltd (James Hay) failed in its duties in the establishment of her SIPP and in permitting the purchase of Elysian Fuels shares within her newly established SIPP. What happened M... (33 pages)View decision -
Decision Reference DRN-4269519
14 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4269519 The complaint Miss Z and Mr Z complain that National Westminster Bank Plc unfairly closed their joint account and didn’t allow them access to money in the account. What happened Miss Z and Mr Z had a joint account with NatWest. Miss Z used the account to receive her salary paym... (3 pages)View decision -
Decision Reference DRN-4220886
14 Sep 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4220886 The complaint Mrs C complains that Zopa Bank Limited trading as Zopa (“Zopa”) is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The background to this complaint is well known to both parties, so I won’t repeat ever... (3 pages)View decision -
Decision Reference DRN-4222297
14 Sep 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4222297 The complaint Mrs C complains that Madison CF UK Limited trading as 118 118 Money (“118 118 Money”) is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The background to this complaint is well known to both parties, ... (3 pages)View decision -
Decision Reference DRN-4298599
14 Sep 2023 Sovereign Private Clients Limited UpheldPensions and AnnuitiesDRN-4298599 The complaint Mr A complains about the advice given by Sovereign Private Clients Limited, trading as Sovereign Private Clients (‘SPC’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable f... (7 pages)View decision -
Decision Reference DRN-4062273
14 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4062273 The complaint Mr C complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (36 pages)View decision
