We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4571973
24 Jan 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4571973 The complaint Mrs J complains that The Prudential Assurance Company Limited could not find her pension funds and reactivate her plans, causing her a financial loss. What happened Mrs J had two Personal Pension Plans (PPPs) with Prudential. Both of these PPPs were invested in Wi... (4 pages)View decision -
Decision Reference DRN-4557075
24 Jan 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4557075 The complaint Miss M is unhappy that Inter Partner Assistance SA hasn’t resolved a claim she made on her travel insurance policy. What happened Miss M claimed on her travel insurance policy for damage to a mobile phone. She’s unhappy with the service she’s received and delays. ... (2 pages)View decision -
Decision Reference DRN-4578541
24 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4578541 The complaint Mr J is unhappy with the replacement device he’s been given by Aviva Insurance Limited (Aviva) after making a claim under his mobile phone insurance policy. Where I’ve referred to Aviva, this also includes any actions by agents acting on their behalf. What happene... (5 pages)View decision -
Decision Reference DRN-4436671
24 Jan 2024 247 Money Group Limited UpheldConsumer CreditDRN-4436671 The complaint Mr D is unhappy that a car supplied to him under a hire purchase agreement with 247 Money Group Limited trading as 247 Money was of an unsatisfactory quality. What happened In January 2022, Mr D was supplied with a used car through a hire purchase agreement with 2... (3 pages)View decision -
Decision Reference DRN-4511371
24 Jan 2024 Covea Insurance plc UpheldInsuranceDRN-4511371 The complaint Mrs S and her husband Mr S complain that Covea Insurance plc mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in 2015. Mr and Mrs S acquired the car no later than September 2... (4 pages)View decision -
Decision Reference DRN-4577330
24 Jan 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4577330 The complaint Mr L complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his Armed Forces Pension Scheme (“AFPS”) occupational pension scheme into an Options self-invested personal pensio... (43 pages)View decision -
Decision Reference DRN-4577797
24 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4577797 The complaint Mr M is unhappy that Monzo Bank Ltd defaulted his account What happened Mr M had an account with Monzo which was overdrawn. On 3 February 2023, Mr M received an email from Monzo which explained that he needed to make a payment towards his account of at least £40 b... (3 pages)View decision -
Decision Reference DRN-4558657
24 Jan 2024 Estate Capital Financial Management Limited UpheldPensions and AnnuitiesDRN-4558657 The complaint Mr H complains about the advice Estate Capital Financial Management Limited (‘ECF’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice might not have bee... (4 pages)View decision -
Decision Reference DRN-4574183
24 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4574183 The complaint Miss A complains that U K Insurance Limited (“UKI”) mishandled her motor insurance policy. What happened Much of the subject matter of the complaint is a hatchback car first registered in 2004. The most recent V5 registration document for the car is dated August 2... (4 pages)View decision -
Decision Reference DRN-4321552
24 Jan 2024 Financial Planning Solutions Ltd UpheldPensions and AnnuitiesDRN-4321552 The complaint Mr G complains about the advice given by Financial Planning Solutions Ltd (‘FPS’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was unsuita... (8 pages)View decision
