We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-5427181
20 Jun 2025 HCC International Insurance Company Plc UpheldInsuranceDRN-5427181 The complaint A limited company, which I will refer to as T, complains about the handling and settlement of its business interruption insurance claim by HCC International Insurance Company Plc. The claim was made as a result of the COVID-19 pandemic. What happened Both parti... (8 pages)View decision -
Decision Reference DRN-5583122
20 Jun 2025 Aldium Insurance Services Ltd UpheldInsuranceDRN-5583122 The complaint A limited company, which I will refer to as H, complains about the service provided by Aldium Insurance Services Ltd in relation to its commercial insurance policy. What happened The following is intended only as a brief summary of events. Additionally, even th... (5 pages)View decision -
Decision Reference DRN-5583118
20 Jun 2025 Aldium Insurance Services Ltd UpheldInsuranceDRN-5583118 The complaint A limited company, which I will refer to as S, complains about the service provided by Aldium Insurance Services Ltd in relation to its commercial insurance policy. What happened The following is intended only as a brief summary of events. Additionally, even th... (5 pages)View decision -
Decision Reference DRN-5583117
20 Jun 2025 Aldium Insurance Services Ltd UpheldInsuranceDRN-5583117 The complaint A limited company, which I will refer to as G, complains about the service provided by Aldium Insurance Services Ltd in relation to its commercial insurance policy. What happened The following is intended only as a brief summary of events. Additionally, even th... (5 pages)View decision -
Decision Reference DRN-5583121
20 Jun 2025 Aldium Insurance Services Ltd UpheldInsuranceDRN-5583121 The complaint A limited company, which I will refer to as L, complains about the service provided by Aldium Insurance Services Ltd in relation to its commercial insurance policy. What happened The following is intended only as a brief summary of events. Additionally, even th... (5 pages)View decision -
Decision Reference DRN-5639106
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5639106 The complaint Mr W has a self-invested personal pension (SIPP) with London & Colonial Services Limited (L&C) now Pathlines Pensions UK Limited. Mr W says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate investm... (41 pages)View decision -
Decision Reference DRN-5534737
20 Jun 2025 Zempler Bank Limited UpheldBanking and PaymentsDRN-5534737 The complaint Miss T complains that Zempler Bank Limited did not close her credit card account when requested. What happened Miss T says she asked Zempler to close her account multiple times, but that, despite it admitting it did not action her request, it never resolved th... (3 pages)View decision -
Decision Reference DRN-5633501
20 Jun 2025 Zurich Insurance Company Ltd UpheldInsuranceDRN-5633501 The complaint Mrs T complains about Zurich Insurance Company’s handling of a claim on her home insurance. Mrs T is represented in this matter by her mother, who I’ll refer to as Mrs R to distinguish them. I’ve referred to both in my decision. What happened Mrs T had a Zurich... (5 pages)View decision -
Decision Reference DRN-5154655
20 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5154655 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr S saw an advert for a company that purported to ... (7 pages)View decision -
Decision Reference DRN-5513271
20 Jun 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5513271 The complaint Miss C complains that the vehicle she acquired through STARTLINE MOTOR FINANCE LIMITED (“SMFL”) wasn’t of satisfactory quality. She wants to reject the car and have the credit agreement cancelled. What happened Miss C entered into a hire purchase agreement in A... (4 pages)View decision
