We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4352468
15 Sep 2023 Chubb European Group SE UpheldInsuranceDRN-4352468 The complaint Mr D and Mr L complain about the way Chubb European Group SE handled a claim under their purchase protection insurance policy. What happened In 2020, Mr D and Mr L purchased a wedding ring on each of their accounts, which benefited from purchase protection insuran... (4 pages)View decision -
Decision Reference DRN-4039051
15 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4039051 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In 2022, Mr A was approached on a social media platform and offered a chance to earn a supplementary income. His employer would be an e-commerce platform and his role woul... (3 pages)View decision -
Decision Reference DRN-4332460
15 Sep 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-4332460 The complaint Mrs C, trading as S, complains about the settlement and handling of her business interruption insurance claim, made as a result of the COVID-19 pandemic, by Hiscox Insurance Company Limited. What happened The following is intended only as a brief summary of events... (13 pages)View decision -
Decision Reference DRN-4340309
15 Sep 2023 TSB Bank plc UpheldConsumer CreditDRN-4340309 The complaint Mr C complains that TSB Bank plc irresponsibly agreed a loan for him. What happened TSB agreed a loan of £3,000 for Mr C in February 2021. The total amount owed was £4,105.44 to be repaid at £114.04 a month over 36 months. I understand that Mr C made most of his r... (5 pages)View decision -
Decision Reference DRN-4308865
15 Sep 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4308865 The complaint Mr O complains about a used car he acquired through a motor finance agreement with Creation Consumer Finance Ltd. Mr O is unhappy as work that was to be completed on the car before he acquired it was not done, he was misled about the car having a full service hist... (4 pages)View decision -
Decision Reference DRN-4283485
15 Sep 2023 Argentis Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4283485 The complaint Mr D complains that Argentis Wealth Management Ltd (trading as Compass Wealth Management Consultants Limited) failed to invest the money in his Self-Invested Personal Pension (SIPP), and more widely didn’t provide an acceptable level of service for his investments... (5 pages)View decision -
Decision Reference DRN-4352030
15 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4352030 Complaint Ms L has complained about loans Loans 2 Go Limited (“L2G”) provided to her. She says the loans were unaffordable. Background L2G provided Ms L with a total of four loans. L2G initially provided Ms L with a logbook loan for £500 in April 2018. This loan had an APR of 5... (3 pages)View decision -
Decision Reference DRN-4349613
15 Sep 2023 Aviva Insurance Limited UpheldInsuranceDRN-4349613 The complaint Mrs T complains Aviva Insurance Limited (“Aviva”) caused flood damage to her property by failing to attend a repair appointment under her Home Emergency Policy or, failing to repair a previous leak properly. She thinks Aviva should repair her plumbing system and t... (4 pages)View decision -
Decision Reference DRN-4351582
15 Sep 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4351582 The complaint Mr D complains about a fixed sum loan he took out to finance the purchase of a car. What happened In October 2018 Mr D bought a brand new car from a dealer I’ll call S. He paid for the car in part using a fixed sum loan from Santander. The car cost £35,528 and Mr ... (5 pages)View decision -
Decision Reference DRN-4326406
15 Sep 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4326406 The complaint Mr A has complained about Tesco Underwriting Limited. He isn’t happy about the way it dealt with a claim under his motor insurance policy. For ease of reading any reference to Tesco includes its agents. What happened Mr A advanced a claim through his insurance pol... (2 pages)View decision
