We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-4242030
28 Jul 2023 Amtrust Europe Limited UpheldInsuranceDRN-4242030 The complaint Mr and Mrs D are unhappy with the way Amtrust Europe Limited dealt with a subsidence claim they made under their home insurance policy. Mr D has primarily dealt with the claim and complaint. So, for simplicity, I’ll refer to him only. Reference to Amtrust includes... (3 pages)View decision -
Decision Reference DRN-4272494
28 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4272494 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr H says he was contacted by a ... (41 pages)View decision -
Decision Reference DRN-4162132
28 Jul 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4162132 The complaint Mrs R has complained to St James’s Place Wealth Management Plc (SJP) about the difference in the performance of the ‘uncrystallised’ and ‘crystallised’ elements of her Retirement Account (RA). SJP upheld the complaint but Mrs R doesn’t agree with its proposal to p... (7 pages)View decision -
Decision Reference DRN-4269212
28 Jul 2023 Assurant General Insurance Limited UpheldInsuranceDRN-4269212 The complaint Mr M complains that Assurance General Insurance Limited (“Assurant”) has unfairly handled a claim made under his mobile phone insurance policy. Any reference to Mr M or Assurant includes respective agents or representatives. What happened The background of this co... (2 pages)View decision -
Decision Reference DRN-3890917
28 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3890917 The complaint L, a limited company, complains that Barclays Bank UK Plc blocked their account, leaving them unable to access the funds in the account. What happened L is represented by a director, Mr B. In February 2021 Mr B’s personal accounts with Barclays closed, and the fun... (2 pages)View decision -
Decision Reference DRN-4269003
28 Jul 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4269003 The complaint Mr H complains that Madison CF UK Limited (“Madison”), trading as 118 118 Money, irresponsibly granted him a credit card account he couldn’t afford to repay. What happened Mr H entered into an agreement with Madison to have access to credit with a card account tha... (3 pages)View decision -
Decision Reference DRN-4268999
28 Jul 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4268999 The complaint Mr W complains that The Co-operative (“The Co-op”) Bank Plc caused his personal information to be given to a third party after his account was compromised. What happened Mr W was the victim of an account takeover by an unauthorised third party who was able to util... (5 pages)View decision -
Decision Reference DRN-4130966
28 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4130966 The complaint Mr C complains that U K Insurance Limited (UKI) are unfair in wishing to apply multiple excesses to his insurance claim for damaged carpets. What happened Mr C has a landlord’s contents insurance policy with UKI, for a flat he rented out. He says his tenants kept ... (2 pages)View decision -
Decision Reference DRN-4271679
28 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4271679 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Jack... (45 pages)View decision -
Decision Reference DRN-4271237
28 Jul 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4271237 The complaint A company, which I’ll refer to as “U”, complains that The Co-operative Bank Plc (“the Co-op”) made payments to one of U’s previous employees despite U cancelling the standing orders to that person. U’s director, Mr P, brings the complaint on the company’s behalf. ... (4 pages)View decision
