We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-5632788
20 Jun 2025 ReAssure Limited UpheldInsuranceDRN-5632788 The complaint Mr M’s complaint is about deductions ReAssure Limited made to the fund values of his whole of life policies and information it gave him about those policies and those deductions. In essence, Mr M says ReAssure failed to explain these deductions, failed to reass... (6 pages)View decision -
Decision Reference DRN-5588974
20 Jun 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5588974 The complaint A company, which I will refer to as U, complains that Barclays Bank Plc (trading as Barclaycard) wrongly applied a chargeback to its account. What happened Barclaycard provided merchant acquiring services to U. Those services allowed U to take plastic card pay... (3 pages)View decision -
Decision Reference DRN-5635926
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5635926 The complaint Mr R has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr R says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (34 pages)View decision -
Decision Reference DRN-5630592
20 Jun 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5630592 The complaint Mr C’s complaint concerns his self-invested personal pension (SIPP), provided by IFG Pensions Limited (IFG). A Claims Management Company (CMC) has brought the complaint on Mr C’s behalf. The CMC says: IFG's negligent acceptance of instructions from Howde... (20 pages)View decision -
Decision Reference DRN-5636664
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5636664 The complaint Mr L has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr L says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (35 pages)View decision -
Decision Reference DRN-5631963
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5631963 The complaint Mr R has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr R says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (32 pages)View decision -
Decision Reference DRN-5613791
20 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5613791 The complaint Ms M complains that Loans 2 Go Limited (“Loans 2 Go”) sold her loan account to a debt purchaser without informing her and provided her with unclear information about her account balance. What happened Ms M held a loan account with Loans 2 Go. The account fell ... (4 pages)View decision -
Decision Reference DRN-5337891
20 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5337891 The complaint Mrs B complains about the quality of the car supplied to her by Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”). What happened Mrs B was supplied with a used car in March 2023 via a hire purchase agreement with Oodle. It was around eight... (4 pages)View decision -
Decision Reference DRN-5595854
20 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5595854 The complaint Mr G complains that Loans 2 Go Limited was irresponsible in its lending to him. He wants the interest and charges applied to his loans refunded. What happened Mr G was provided with two loans by Loans 2 Go, the details are set out below. Loan Date Amount Term M... (4 pages)View decision -
Decision Reference DRN-5598404
20 Jun 2025 AXA PPP Healthcare Limited UpheldInsuranceDRN-5598404 The complaint Miss L complains that AXA PPP Healthcare Limited declined a claim under a private health insurance policy. What happened Miss L has been represented by Mr L on this complaint. Mr L holds a private health insurance policy through his employer. He added Miss L ... (2 pages)View decision
