We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5740195
17 Feb 2026 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5740195 The complaint P, a limited company has complained about the actions of Bank of Scotland plc when it closed its foreign currency account. P is being represented by its director Mr S. What happened The detailed background of this complaint is well known to both parties. So, ... (4 pages)View decision -
Decision Reference DRN-6158134
17 Feb 2026 Metro Bank PLC UpheldBanking and PaymentsDRN-6158134 The complaint Mr O complains Metro Bank PLC unfairly closed his accounts and unfairly reported negative payment markers to credit reference agencies. He wants compensation for the impact this had on him. What happened The facts that led to Mr O bringing this complaint to ou... (3 pages)View decision -
Decision Reference DRN-6117799
17 Feb 2026 Legal and General Assurance Society Limited UpheldInsuranceDRN-6117799 The complaint Miss I complains because Legal and General Assurance Society Limited (‘L&G’) hasn’t paid her income protection insurance claim. What happened Miss I is insured under a group income protection insurance policy, provided by L&G. Miss I was absent from wor... (6 pages)View decision -
Decision Reference DRN-6158125
17 Feb 2026 Bank of Scotland Plc UpheldBanking and PaymentsDRN-6158125 The complaint Miss P complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money she lost after falling victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (5 pages)View decision -
Decision Reference DRN-6152678
16 Feb 2026 Inter Partner Assistance SA UpheldInsuranceDRN-6152678 The complaint Miss M and Mr R complain about Inter Partner Assistance SA’s (IPA) settlement of their travel insurance claim and its service. My references to IPA include its agents. As Mr R has led the claim and complaint I’ll refer to Mr R as meaning both complainants unle... (10 pages)View decision -
Decision Reference DRN-6114362
16 Feb 2026 AXA Insurance UK Plc UpheldInsuranceDRN-6114362 The complaint Mrs H has complained about AXA Insurance UK Plc trading as Moja’s service after she complained on her motor insurance policy. In particular she says it caused delays and didn't communicate appropriately with her. What happened Mrs H was in an accident in S... (2 pages)View decision -
Decision Reference DRN-6141072
16 Feb 2026 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-6141072 The complaint Mr A complains that Mercedes-Benz Financial Services UK Limited (“MBFS”) has refused to allow him to reject an electric car he acquired through it, which he says has been mis-sold as it does not achieve the stated mile range. What happened In June 2024 Mr A ent... (4 pages)View decision -
Decision Reference DRN-6157855
16 Feb 2026 Advantage Insurance Company Limited UpheldInsuranceDRN-6157855 The complaint Mr L is unhappy with Advantage Insurance Company Limited’s handling of his claim under a motor insurance policy following an accident he wasn’t at fault for. Any reference to Advantage within this decision includes the actions of its appointed agents who carrie... (6 pages)View decision -
Decision Reference DRN-5957613
16 Feb 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5957613 The complaint Mr and Mrs T are unhappy with Barclays Bank UK Plc. Mr and Mrs T had a joint bond account that was due to mature 27 December 2024. They wanted to move the final amount away from Barclays to “S” bank. Mr and Mrs T said this took too long and they lost out on i... (3 pages)View decision -
Decision Reference DRN-5957611
16 Feb 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5957611 The complaint Mrs T is unhappy with Barclays Bank UK Plc. Mrs T wanted to close her bond account with Barclays and move her money elsewhere. Mrs T is unhappy about the delays, loss of interest and the distress and inconvenience it caused her. What happened Mrs T arranged f... (3 pages)View decision