We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-5258857
17 Jun 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-5258857 The complaint Miss S is unhappy that a car supplied to her under a hire purchase agreement with Toyota Financial Services (UK) PLC t/a Redline Financial (Redline) was of an unsatisfactory quality. When I refer to what Miss S has said and what Redline have said, it should al... (5 pages)View decision -
Decision Reference DRN-5629235
17 Jun 2025 Wakam UpheldInsuranceDRN-5629235 The complaint Mr A has complained about the way Wakam handled his claim under his private hire motor insurance policy and the fact that under the terms of his policy he was not entitled to a suitable replacement vehicle while his car was off the road. What happened Mr A’s c... (6 pages)View decision -
Decision Reference DRN-5620333
17 Jun 2025 MotoNovo Finance Limited UpheldConsumer CreditDRN-5620333 The complaint Mrs C complains about the quality of a used car that was supplied through a hire purchase agreement with MotoNovo Finance Limited (MotoNovo). What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional deci... (6 pages)View decision -
Decision Reference DRN-5630885
17 Jun 2025 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5630885 The complaint Mr M complains about the quality of a used car he acquired through a conditional sale agreement (CSA), financed by Santander Consumer (UK) Plc. What happened In May 2023, Mr M acquired a used car. The cash price of the car was £32,199. An advance payment of £4,... (4 pages)View decision -
Decision Reference DRN-5402566
17 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5402566 The complaint Mr and Mrs M are unhappy with the way Admiral Insurance (Gibraltar) Limited have dealt with a claim on a car insurance policy. What happened An attempted theft of Mr and Mrs M’s car caused damage to it, so they made a claim to Admiral for its repair. The repai... (3 pages)View decision -
Decision Reference DRN-5449899
17 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5449899 The complaint Mrs K complains about how Admiral Insurance (Gibraltar) Limited settled a claim she made on her motor insurance policy after her car was written off. What happened Mrs K held a motor insurance policy with Admiral. After her car was damaged in a fire, she made a... (3 pages)View decision -
Decision Reference DRN-5619094
17 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5619094 The complaint Miss C complained that Barclays Bank UK PLC (‘Barclays’) should pay her more compensation than it has so far offered, after it upheld her complaint about being provided with varying information when she was unable to switch her account. What happened Miss C fi... (2 pages)View decision -
Decision Reference DRN-5612872
17 Jun 2025 Halifax Share Dealing Limited UpheldInvestmentsDRN-5612872 The complaint Mr K complains Halifax Share Dealing Limited trading as Lloyds Bank Direct Investments (HSDL) haven’t been sending him details of annual general meetings (AGM) for shares in his Individual Savings Account (ISA). And that when he submitted questions to be raised... (3 pages)View decision -
Decision Reference DRN-5243406
17 Jun 2025 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-5243406 The complaint Mr K complains Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (‘HLAM’) provided wrong information about the dates of a dividend payment and so caused him a financial loss. What happened On 27 June and 3 July 2024 Mr K used his HLAM ... (3 pages)View decision -
Decision Reference DRN-5627427
17 Jun 2025 Plata Finance Limited UpheldConsumer CreditDRN-5627427 The complaint Mr E complains that Plata Finance Limited was irresponsible to agree a loan for him. What happened Plata agreed a loan of £8,000 for Mr E in April 2023. The total amount owed was £12,531.85 to be repaid over four years with monthly repayments of £261.08. I und... (4 pages)View decision
