We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5732927
13 Feb 2026 Beddington Insurance Services (Wimbledon) Limited UpheldInsuranceDRN-5732927 The complaint Mr N complains Beddington Insurance Services (Wimbledon) Limited (‘Beddington’) failed to meet their obligation as a broker when his home insurance policy was due to renew. What happened Mr N took out a property insurance policy through Beddington, acting as h... (4 pages)View decision -
Decision Reference DRN-6109986
13 Feb 2026 Wakam UpheldInsuranceDRN-6109986 The complaint Mr H’s complaint is about the handling of a claim under his commercial motor insurance policy with Wakam. What happened I have issued two provisional decisions on this matter already, which set out the full details of what has happened in this claim and the det... (5 pages)View decision -
Decision Reference DRN-5960470
13 Feb 2026 National House-Building Council UpheldInsuranceDRN-5960470 The complaint Miss A complains about National House-Building Council’s decision to decline a claim she made under her property warranty. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Miss A had a new ... (3 pages)View decision -
Decision Reference DRN-6153570
13 Feb 2026 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-6153570 The complaint Mr H has complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) the price of his motor insurance policy after saying he misrepresented the date he first got possession of his car. What happened I issued a provisional decision regarding this complain... (5 pages)View decision -
Decision Reference DRN-6152243
13 Feb 2026 INTACT INSURANCE UK LIMITED UpheldInsuranceDRN-6152243 The complaint Mr M complains about how INTACT INSURANCE UK LIMITED (IIUK) have handled the subsidence claim made under his home insurance policy, and that his claim has only been partially covered. Where I’ve referred to IIUK this includes where they were trading under a dif... (9 pages)View decision -
Decision Reference DRN-6121723
13 Feb 2026 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-6121723 The complaint Mr W and Mrs W complain on behalf of the W Trust about the way Aviva Life & Pensions UK Limited has administered a whole of life policy. The further information received at the policy reviews indicating changes to the premium were needed, has led them to co... (12 pages)View decision -
Decision Reference DRN-6153228
13 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6153228 The complaint Mr M complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 29 October 2024, four transactions totalling £412.11 debited Mr M’s account using Apple Pay. This Apple Pay had been set up on 18 Octo... (4 pages)View decision -
Decision Reference DRN-6147488
13 Feb 2026 HSBC UK Bank Plc UpheldMortgagesDRN-6147488 The complaint Ms G and Mr S complain that a solicitor instructed by HSBC UK Bank Plc caused delays with their house purchase and failed to register their property title correctly. They say this caused distress and financial loss. They ask for compensation and for the propert... (5 pages)View decision -
Decision Reference DRN-6063018
13 Feb 2026 Shawbrook Bank Limited UpheldConsumer CreditDRN-6063018 The complaint Mr K’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deciding... (19 pages)View decision -
Decision Reference DRN-6145315
13 Feb 2026 IG Trading and Investments Limited UpheldInvestmentsDRN-6145315 The complaint Mr Z complains about how IG Trading and Investments Limited (IG) put things right, in relation to an Exchange Traded Fund (ETF) that had delisted. He said its actions, resulted in a significant financial loss. Mr Z would like IG to pay him compensation for his... (3 pages)View decision