We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-5304862
4 Mar 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5304862 The complaint Mr B has complained about his home insurer, AXA Insurance UK Plc. He feels it let him down when he made a claim following a water leak, including that it should have moved him out of his home. During the course of our Investigator considering this complaint, A... (3 pages)View decision -
Decision Reference DRN-4784462
4 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4784462 The complaint Mr M complaints that Monzo Bank Ltd (Monzo) won’t refund the money he lost to a scam. What happened I’ve included a table of the disputed payments: Date & Time Transaction Amount 22/9/23 20:30 Card payment to cryptocurrency exchange (B) -£100 23/9/23 20:5... (7 pages)View decision -
Decision Reference DRN-5369231
4 Mar 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5369231 The complaint In summary, Mr K complains about the provision of an overdraft on his current account, by Bank of Scotland Plc, trading as Halifax. He has asked for a refund of all interest and charges incurred as a result of having the overdraft. In bringing his complaint, ... (8 pages)View decision -
Decision Reference DRN-5365692
4 Mar 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5365692 The complaint Mr O complains about the quality of a used car he acquired through a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car (‘Oodle’). Mr O says that the car wasn’t of satisfactory quality as he had significant problems with it from ... (6 pages)View decision -
Decision Reference DRN-5316296
4 Mar 2025 Intelligent Lending Limited UpheldMortgagesDRN-5316296 The complaint Mr C has complained that he was mis-sold a second charge mortgage by Intelligent Lending trading as Ocean. He has said that he feels Ocean recommended the mortgage that it would be paid the most for, rather than what was best for him. Mr C has said he doesn’t t... (4 pages)View decision -
Decision Reference DRN-5301814
4 Mar 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5301814 The complaint Mrs B has complained about the way Royal & Sun Alliance Insurance Limited (RSA) dealt with a fire claim under her home insurance policy. What happened In November 2022 Mrs B made a claim to RSA after her home was badly damaged by a fire which started in th... (2 pages)View decision -
Decision Reference DRN-4921877
4 Mar 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4921877 The complaint Miss P has complained about Royal and Sun Alliance Insurance Limited’s (RSA) decision to decline her claim under her home insurance policy for damage to underground pipes. What happened Miss P had some building works carried out to her home. Afterwards she foun... (3 pages)View decision -
Decision Reference DRN-5274130
4 Mar 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5274130 The complaint Miss S complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened At the end of October 2023 Miss S ente... (3 pages)View decision -
Decision Reference DRN-5255740
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255740 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In July 2023, Mr C was looking online and found an investment opportunity on a social media site. I’ll refer to the company offering the ... (8 pages)View decision -
Decision Reference DRN-5369016
4 Mar 2025 Erudio Student Loans Limited UpheldConsumer CreditDRN-5369016 The complaint Miss L complains Erudio Student Loans Limited didn’t contact her using an appropriate method so she could apply for a deferment on her student loan. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve c... (3 pages)View decision
