We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-5627049
17 Jun 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5627049 The complaint Mr and Mrs C have complained about the amount Royal & Sun Alliance Insurance Limited (“RSA”) offered them in settlement of their claim for a damaged kitchen. They’re also unhappy with how their claim was handled. What happened In May 2024 Mr and Mrs C made... (4 pages)View decision -
Decision Reference DRN-5308202
17 Jun 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5308202 The complaint Mr T has complained that Monzo Bank Ltd hasn’t reimbursed the money he says he’s lost to a scam. What happened Mr T says he’s fallen victim to an investment scam. In 2022, a trusted professional acquaintance introduced Mr T to an investment opportunity with a c... (5 pages)View decision -
Decision Reference DRN-5579421
17 Jun 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5579421 The complaint Mr S complains that Stellantis Financial Services UK Limited (SFS) would not allow him to cancel his hire agreement, and he is unhappy with what happened after his agreement was settled. When I refer to what Mr S and SFS have said and/or done, it should also b... (4 pages)View decision -
Decision Reference DRN-5589629
17 Jun 2025 TSB Bank plc UpheldMortgagesDRN-5589629 The complaint Mr B is unhappy that TSB Bank plc wouldn’t allow him to have tenants in his property when he thought he had consent-to-let. Mr B doesn’t think TSB Bank plc has offered him enough support while he has been in financial difficulty. What happened Mr B took out an ... (7 pages)View decision -
Decision Reference DRN-5163825
17 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5163825 The complaint Mr R complains that Santander UK Plc (Santander) won’t reimburse him for payments he made to a scam. Mr R’s complaint is brought by a professional representative but for ease I will refer only to Mr R in this decision. What happened The detailed background to t... (4 pages)View decision -
Decision Reference DRN-5629011
17 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5629011 The complaint Miss M is complaining about the quality of a vehicle supplied to her by Oodle Financial Services Limited (Oodle). What happened In March 2024, Miss M acquired a vehicle via a hire purchase agreement with Oodle. She part-exchanged a previous vehicle for £1,350 a... (6 pages)View decision -
Decision Reference DRN-5585956
17 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5585956 The complaint Ms B complains about the service received from Barclays Bank UK PLC (“Barclays”) when trying to access funds held in a dormant account. In particular, Ms B is unhappy with the communication from Barclays regarding what was required to action this stating that i... (4 pages)View decision -
Decision Reference DRN-5627033
17 Jun 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5627033 The complaint Mr and Mrs F complain that Barclays Bank UK PLC increased the monthly payments on their mortgage even though interest rates had reduced. What happened Mr and Mrs F have an offset mortgage with Barclays, with around two years on the term left. They also have a l... (7 pages)View decision -
Decision Reference DRN-5628137
17 Jun 2025 Invesco Fund Managers Limited UpheldInvestmentsDRN-5628137 The complaint Mr L complains that Invesco Fund Managers Limited (“Invesco”) unfairly delayed the transfer of his stocks and shares ISA to another provider, who I’ll refer to as “C”. Mr L also referred a complaint about C’s involvement in his ISA transfer to our service. My ... (5 pages)View decision -
Decision Reference DRN-5330420
17 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330420 The complaint Mr P complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr P fell victim to an investment scam and made the following payments from his Revolut account: Date Amount Payment type 09/06/2023 £3,000 Card payment to crypto 09/06... (2 pages)View decision
