We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
-
Decision Reference DRN-5952610
13 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5952610 The complaint Mr B complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victims of what he feels was a scam. What happened In April 2020, Mr B decided to invest in a company which leased cars. He understood his investment would be used to fund vehi... (6 pages)View decision -
Decision Reference DRN-6140929
13 Feb 2026 Gain Credit LLC UpheldConsumer CreditDRN-6140929 The complaint Mr R complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) gave him loans without carrying out sufficient affordability checks. What happened A summary of Mr R’s borrowing can be found in the table below. loan number loan amount agreemen... (8 pages)View decision -
Decision Reference DRN-5931199
13 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5931199 The complaint Mr and Mrs S complain that HSBC UK Bank Plc won’t refund the money they lost when they were the victims of what they feel was a scam. What happened In April 2020, Mr S decided to invest in a company his wife had previously invested in which leased cars. He und... (7 pages)View decision -
Decision Reference DRN-6151310
13 Feb 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-6151310 The complaint Mr A complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened In February 2022, Mr A came across an advert on a social media website for a cryptocurrency investment company being recommended by a well-k... (13 pages)View decision -
Decision Reference DRN-5928491
13 Feb 2026 INTACT INSURANCE UK LIMITED UpheldInsuranceDRN-5928491 The complaint Mr G and Miss G have complained about their property insurer INTACT INSURANCE UK LIMITED (Intact), regarding an on-going claim. What happened Dating back to 2021 Mr G and Miss G made a claim to Intact following a water leak at their home. The claim did not pro... (2 pages)View decision -
Decision Reference DRN-6149247
12 Feb 2026 Aviva Insurance Limited UpheldInsuranceDRN-6149247 The complaint Ms G has complained about the service provided by Aviva Insurance Limited when she claimed under a home insurance policy. What happened The background to this complaint is well known to the parties so it serves no purpose for me to repeat the details in full he... (3 pages)View decision -
Decision Reference DRN-5688558
12 Feb 2026 eToro Money UK Ltd UpheldBanking and PaymentsDRN-5688558 The complaint Mr R complains that eToro Money UK Ltd (eToro Money) failed to reimburse him following unauthorised transactions on his e-money account. What happened Mr R has a share dealing and derivative trading account with another firm within eToro’s group, eToro (UK) Lt... (3 pages)View decision -
Decision Reference DRN-5924927
12 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5924927 The complaint Ms V complains that HSBC UK Bank Plc won’t reimburse her after she made payments towards an investment that she now considers to have been a scam. Ms V is professionally represented in bringing her complaint, but for ease of reading I’ll refer to all submission... (6 pages)View decision -
Decision Reference DRN-6150444
12 Feb 2026 Openwork Limited UpheldPensions and AnnuitiesDRN-6150444 The complaint Mrs S has complained about the service provided by Openwork Limited trading as The Openwork Partnership (‘Openwork’) in respect of her pension and individual savings account (‘ISA’). What happened Mrs S met with a financial adviser, who was a representative of... (8 pages)View decision -
Decision Reference DRN-5868765
12 Feb 2026 Salary Finance Limited UpheldConsumer CreditDRN-5868765 The complaint Salary Finance Limited (‘Salary Finance’) provided Mr B with a loan in September 2024 for the purpose of debt consolidation. The loan was for £4,300 and was repayable by way of 36 monthly payments of £153.85. Mr B says the loan was provided irresponsibly. Wha... (2 pages)View decision