We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4109085
30 Nov 2023 Thomas, Carroll Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-4109085 The complaint Mr J complains about the advice Thomas, Carroll Independent Financial Advisers Limited (‘TCIFA’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal... (7 pages)View decision -
Decision Reference DRN-4355038
30 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4355038 The complaint Mr B complains esure Insurance Limited (esure) failed to help him after he made a claim on his motor insurance policy, and he had issues with the repair work completed by its approved glass repairer. esure are the underwriters of this policy i.e. the insurer. Part... (2 pages)View decision -
Decision Reference DRN-4488068
30 Nov 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4488068 The complaint Mr G is complaining that Marsh Finance Limited (MFL) shouldn’t have lent to him – he says the lending was unaffordable. A representative has brought his complaint to us but for ease I’ve written as if he’s dealt with us directly. What happened In September 2019, M... (4 pages)View decision -
Decision Reference DRN-4154987
30 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4154987 The complaint Mr C complains Barclays Bank UK PLC (“Barclays”) restricted and closed his accounts without explanation. He also complains it has failed to give him an explanation when it said it would. What happened In August 2022, Mr C says he tried to make a nominal payment on... (3 pages)View decision -
Decision Reference DRN-4396519
30 Nov 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4396519 The complaint Miss B complains about how Haven Insurance Company Limited (“Haven”) handled a claim under her motor insurance policy. When I mention Haven I also mean its suppliers and repairers. What happened Miss B had a motor insurance policy with Haven covering her car. In M... (2 pages)View decision -
Decision Reference DRN-4484856
30 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4484856 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-4464000
30 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4464000 The complaint Mr and Mrs B complain about U K Insurance Limited trading as NIG Insurance’s decision to void their buildings insurance policy and in turn, decline a claim for subsidence. Any reference to UKI includes the actions of its agents. As Mrs B has been leading on this c... (4 pages)View decision -
Decision Reference DRN-4116462
30 Nov 2023 Quilter Mortgage Planning Limited UpheldMortgagesDRN-4116462 The complaint Ms D complains about the service she received from an appointed representative of Quilter Mortgage Planning Limited. She says the adviser got her income wrong in a mortgage application, and as a result she couldn’t borrow as much as she would otherwise have been a... (2 pages)View decision -
Decision Reference DRN-4115578
30 Nov 2023 Lloyd's Insurance Company SA UpheldInsuranceDRN-4115578 The complaint Mr and Mrs G complain that Lloyd's Insurance Company SA rejected a claim on their buildings insurance policy, and about the time it took to make a decision. What happened Mr and Mrs G made a claim on their policy after they noticed cracks in the walls and a d... (3 pages)View decision -
Decision Reference DRN-4441277
30 Nov 2023 HDI Global Specialty SE UpheldInsuranceDRN-4441277 The complaint Mr and Mrs F complain HDI Global Specialty SE (“HDI”) unfairly declined their subsidence claim on their property insurance policy. Any reference to HDI includes its agents. What happened Mr and Mrs F renewed their property insurance policy covering their home and ... (3 pages)View decision
