We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4482395
30 Nov 2023 Skyline Direct Limited UpheldConsumer CreditDRN-4482395 The complaint Mrs R complains Skyline Direct Limited lent to her irresponsibly. What happened Mrs R took out the following 13 loans with Skyline between 2011 and 2021: Loan Opened Amount Closed Term (weeks) Weekly repayment Loan 1 Unknown Unknown Unknown Unknown Unknown Loan 2 ... (4 pages)View decision -
Decision Reference DRN-4399381
30 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4399381 The complaint Mr G complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-4483443
30 Nov 2023 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-4483443 The complaint Mr C complains JAJA FINANCE LTD trading as Asda Flexible Payments (JAJA) declined his credit card application. What happened Mr C applied for a JAJA credit card as it came with an offer if he used it in a supermarket. JAJA declined the application, and Mr C compla... (4 pages)View decision -
Decision Reference DRN-4457206
30 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4457206 The complaint Miss Q is unhappy that Monzo Bank Ltd won’t refund the money she lost after she fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and based on the submissions of both pa... (3 pages)View decision -
Decision Reference DRN-4090995
30 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4090995 The complaint Miss M complains that Barclays Bank UK PLC blocked and closed her account. She would like compensation. What happened Miss M had a basic account with Barclays. In early August 2022 Barclays blocked Miss M’s account to carry out a review. She attended branch to exp... (5 pages)View decision -
Decision Reference DRN-4006569
30 Nov 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4006569 The complaint Mr D complains about the advice given by TenetConnect Limited trading as Tenet Network Services (‘TenetConnect’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension a... (7 pages)View decision -
Decision Reference DRN-4470575
30 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4470575 The complaint Mr D and Ms W say Admiral Insurance (Gibraltar) Limited didn’t pay enough for the loss of their car when they made a claim on their motor insurance policy. What happened Mr D and Ms W thought their car was worth £20,000, but Admiral only offered them £18,780, base... (2 pages)View decision -
Decision Reference DRN-4483129
30 Nov 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4483129 The complaint Mr S complains about the advice True Potential Wealth Management LLP (‘True Potential) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable ... (4 pages)View decision -
Decision Reference DRN-4450619
30 Nov 2023 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-4450619 The complaint Mr and Mrs S complain Financial & Legal Insurance Company Ltd turned down a claim they made under their ‘after the event’ (ATE) legal expenses insurance and cancelled the policy from the start. What happened Mr and Mrs S bought a property in November 2016. In ... (7 pages)View decision -
Decision Reference DRN-4479725
29 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4479725 The complaint Mr D complains about delays by Barclays Bank UK PLC when releasing funds from a dormant ISA account. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr D had an ISA account with Barclays wi... (2 pages)View decision
