We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4331531
29 Nov 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4331531 The complaint Mrs L complains that American Express Services Europe Limited (AESEL) charged an incorrect amount on a transaction. What happened In April 2023 Mrs L purchased 5 flights using her American Express card. The flights should’ve cost around £320 each. Mrs L received a... (3 pages)View decision -
Decision Reference DRN-3959018
29 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3959018 The complaint Mr C has complained about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in September 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). ... (13 pages)View decision -
Decision Reference DRN-4486013
29 Nov 2023 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4486013 The complaint Mr N is unhappy with the quality of a car that was supplied to him under a conditional sale agreement with PSA Finance UK Ltd (“PSA”). What happened In October 2018 Mr N took out a conditional sale agreement with PSA for a used car. This car was just over two year... (5 pages)View decision -
Decision Reference DRN-4311854
29 Nov 2023 Creation Consumer Finance Ltd UpheldBanking and PaymentsDRN-4311854 The complaint Mr P complains about the interest charged to his account by Creation Consumer Finance Ltd. What happened Mr P made a balance transfer of £875 to his Creation credit card on 20 February 2023 to take advantage of a 0% interest offer. The balance transfer attracted a... (2 pages)View decision -
Decision Reference DRN-4276091
29 Nov 2023 Bennetts Motorcycling Services Limited UpheldInsuranceDRN-4276091 The complaint Mr C says when he told his broker - Bennetts Motorcycling Services Limited – that he had a full motorcycle driving licence, it cancelled his motorcycle insurance policy immediately. What happened Mr C was insured through Bennetts on a provisional motorcycle drivin... (2 pages)View decision -
Decision Reference DRN-4368962
29 Nov 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4368962 The complaint Mr H complains that Aviva Life & Pensions UK Limited (Aviva) mis-sold him a Free Standing Additional Voluntary Contribution (FSAVC) plan, causing him losses. He wants compensation for the losses incurred. Mr H is represented in his complaint by a claims manage... (5 pages)View decision -
Decision Reference DRN-4482231
29 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4482231 The complaint Miss H complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like Wise to refund her the money she has lost as a result. What happened In September 2022, Miss H was looking online a... (4 pages)View decision -
Decision Reference DRN-4465480
29 Nov 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4465480 The complaint Ms G and Mr R complain about the way DAS Legal Expenses Insurance Company Limited dealt with a claim on their legal expenses insurance policy. What happened Ms G and Mr R’s property insurance policy includes legal expenses insurance. Mr R made a claim on the legal... (5 pages)View decision -
Decision Reference DRN-4483838
29 Nov 2023 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-4483838 The complaint Mr B complains that INTERESTME FINANCIAL PLANNING LIMITED advised him to transfer the funds held within his personal pension plan (PPP) into a Self-Invested Pension Plan (SIPP). Mr B says he suffered a financial loss as a result of InterestMe’s advice. What happen... (7 pages)View decision -
Decision Reference DRN-4390225
29 Nov 2023 Deep Blue Financial Limited UpheldPensions and AnnuitiesDRN-4390225 The complaint Mr M complains that Deep Blue Financial Limited (Deep Blue) arranged the transfer of his pension to a Self-Invested Personal Pension Plan (SIPP) and investment into unlisted shares causing him financial losses. He wants compensation for the losses incurred. Both M... (10 pages)View decision
