We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4403531
29 Nov 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4403531 The complaint Mr W complains that Bank of Scotland plc trading as Halifax told him that a money transfer offer would be available until a certain date and then withdrew the offer before he could carry out the transfer. What happened Mr W called Halifax on 2 August 2023 to ask w... (2 pages)View decision -
Decision Reference DRN-4435616
29 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4435616 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) won’t refund over £40,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr S fell victim to a fake job scam... (4 pages)View decision -
Decision Reference DRN-4381743
29 Nov 2023 First Central Insurance Management Limited UpheldConsumer CreditDRN-4381743 The complaint Mrs W says First Central Insurance Management Limited, trading as 1st Central (who I’ll call First Central), were wrong to report a default to her credit file as the wording in what they say was their default notice was not compliant with the relevant legislation.... (2 pages)View decision -
Decision Reference DRN-4438281
29 Nov 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4438281 The complaint Mrs M and Mr M are unhappy with the service provided by Liverpool Victoria Insurance Company Limited (LV) when dealing with a claim under their home emergency insurance policy. Mrs M and Mr M are both parties to this complaint. Mrs M has primarily dealt with this... (3 pages)View decision -
Decision Reference DRN-4484149
29 Nov 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4484149 The complaint Mr L complains that London & Colonial Services Limited (‘L&C’) shouldn’t have allowed him to invest in its Self-Invested Personal Pension (‘SIPP’) and that it failed to carry out sufficient due diligence on the investment made within it. He says L&C sh... (37 pages)View decision -
Decision Reference DRN-4459392
29 Nov 2023 Zurich Assurance Ltd UpheldInsuranceDRN-4459392 The complaint Mr B is unhappy that Zurich Assurance Ltd declined a claim he made on his life insurance policy and cancelled the policy. What happened Mr B was diagnosed with cancer in 2022 and claimed on his life insurance policy. The claim was declined because Zurich said he’d... (4 pages)View decision -
Decision Reference DRN-4484544
29 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4484544 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4434373
29 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4434373 The complaint Mr P says he has a Group Additional Voluntary Contribution (AVC) plan with Scottish Widows Limited (Scottish Widows) of which he was unaware. When he queried it, Scottish Widows failed to provide information about it. What happened When accessing Scottish Widows’ ... (6 pages)View decision -
Decision Reference DRN-4129478
29 Nov 2023 Nationwide Building Society UpheldMortgagesDRN-4129478 The complaint Mr F and Miss M complain about what happened when they tried to remortgage with Nationwide Building Society, and take out additional lending to pay for a number of home improvements. They complained about the valuation, and the service they received. What happened... (6 pages)View decision -
Decision Reference DRN-4265655
29 Nov 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4265655 The complaint Mrs G complains that Madison CF UK Limited trading as 118 118 Money (“118 118 Money”) is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The background to this complaint is well known to both parties, ... (2 pages)View decision
