We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4413460
29 Nov 2023 ActiveQuote Limited UpheldInsuranceDRN-4413460 The complaint Mr T complains that ActiveQuote Limited (AQ) mis-sold him an income protection insurance policy. What happened In April 2022, Mr T spoke with AQ’s adviser because he wanted to take out a policy which would provide protection for his mortgage if he became unable to... (3 pages)View decision -
Decision Reference DRN-4316320
29 Nov 2023 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-4316320 The complaint Mr V has complained about the advice that he received from Quilter Financial Limited to transfer his two occupational pension schemes into a Self-Invested Personal Pension (SIPP) to facilitate the purchase a plot of land in the Cayman Islands. What happened In 201... (8 pages)View decision -
Decision Reference DRN-4453275
29 Nov 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4453275 The complaint Mr S complains about the way Fairmead Insurance Limited dealt with a claim he made under his home insurance policy. Reference to Fairmead includes agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr ... (3 pages)View decision -
Decision Reference DRN-4141522
29 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-4141522 The complaint Mr R complains about the advice given by Inspirational Financial Management (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuit... (8 pages)View decision -
Decision Reference DRN-4460248
29 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4460248 The complaint Mr A complains about how Ageas Insurance Limited (“Ageas”) handled a change of vehicle and rejected a claim on his motor insurance policy. What happened Mr A had a motor insurance policy with Ageas which started in January 2023. In March he decided to change his c... (3 pages)View decision -
Decision Reference DRN-4402556
29 Nov 2023 Advance Wealth Limited UpheldPensions and AnnuitiesDRN-4402556 The complaint Mr M complains that Advance Wealth Limited (Advance Wealth) didn’t provide suitable advice in connection with his pension fund and which caused financial loss. What happened I issued a provisional decision on 31 August 2023. I’ve recapped here what I said about wh... (12 pages)View decision -
Decision Reference DRN-4388795
29 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4388795 The complaint Mr C has complained that Scottish Widows Limited have not established his personal pension following his Pension Sharing Order in 2021 and has suffered financial detriment as a result. What happened On 8 September 2021 a Pension Sharing Order between Mr C and his ... (6 pages)View decision -
Decision Reference DRN-4430751
29 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4430751 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard gave misleading information about an Avios promotion. What happened Mr B has told us he saw a promotion that said Barclays would award 100,000 Avios points to customers who opened a new bank account a... (3 pages)View decision -
Decision Reference DRN-4411084
29 Nov 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4411084 The complaint Mr S and Miss W complain about Accredited Insurance (Europe) Ltd’s handling of their home insurance claim. Mr S and Miss W are joint policyholders. As most of the communication relating to the complaint has been from Miss W, I’ll refer mainly to her in my decision... (5 pages)View decision -
Decision Reference DRN-4436899
29 Nov 2023 Vitality Health Limited UpheldInsuranceDRN-4436899 The complaint Mr W, who also acts on behalf of the estate of Mrs W, is unhappy with the service he and the late Mrs W received from Vitality Health Limited following a claim they made on a private medical insurance policy. What happened Mr W and the late Mrs W were covered unde... (5 pages)View decision
