We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-5365110
28 Feb 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5365110 The complaint Mr B has a self-invested personal pension (SIPP) with London & Colonial Services Limited, now called Pathlines Pensions UK Limited (“L&C”). Mr B invested in unlisted shares in his SIPP. Originally Mr B complained he could not sell the shares or transf... (15 pages)View decision -
Decision Reference DRN-5364567
28 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5364567 The complaint Mr W’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) failed to carry out adequate due diligence on the unregulated introducer or the intended SIPP assets. Options should not have accepted Mr W’s SIPP application which ... (42 pages)View decision -
Decision Reference DRN-4911856
28 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-4911856 The complaint Mr S complains about Healthcare Finance Limited’s (HFL) response to his claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment he bought using a fixed sum loan from it. What happened In August 2023 Mr S bought a c... (4 pages)View decision -
Decision Reference DRN-5364499
28 Feb 2025 Honda Finance Europe Plc UpheldConsumer CreditDRN-5364499 The complaint Mr G complains that Honda Finance Europe Plc trading as Honda Financial Services (‘Honda Finance’) was irresponsible in its lending to him. He wants all interest and charges refunded, along with his deposit. He wants 8% interest added to his refunds and any adv... (3 pages)View decision -
Decision Reference DRN-5236535
28 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5236535 The complaint A company, which I’ll refer to as J complains that Lloyds Bank PLC trading as Lloyds Bank Cardnet (Cardnet) unfairly declined to process a number of its card transactions. In bringing this complaint, J is represented by its director, who I’ll refer to as Mr S ... (4 pages)View decision -
Decision Reference DRN-5287648
28 Feb 2025 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-5287648 The complaint Mrs S complains about how The National Farmers' Union Mutual Insurance Society Limited (“NFU”) has dealt with a claim she made on a Horse and Rider policy. Mr S has been involved in the claim process and spoke with NFU about it, however for ease I will sim... (2 pages)View decision -
Decision Reference DRN-5364732
28 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5364732 The complaint Mr G complains that Lloyds Bank PLC won’t refund payments he made as part of a scam. What happened Mr G was the victim of a romance-led investment scam, involving the following payments from his Lloyds’ account. Payment number Date Description Amount 1 28 Septe... (5 pages)View decision -
Decision Reference DRN-5364690
28 Feb 2025 esure Insurance Limited UpheldInsuranceDRN-5364690 The complaint Miss J complains about the settlement esure Insurance Limited (“esure”) offered her following the total loss of her car. As well as the standard of service she received throughout her claim, under her motor insurance policy. What happened Miss J was involved in... (3 pages)View decision -
Decision Reference DRN-5364611
28 Feb 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5364611 The complaint Mr L complains that Tesco Underwriting Limited (“Tesco”) provided him with incorrect information when he changed the vehicle on his policy, and so he has paid more than he should have. What happened Mr L had a motor insurance p... (4 pages)View decision -
Decision Reference DRN-5364537
28 Feb 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5364537 Complaint Mr F is unhappy with what Oodle Financial Services Limited (“Oodle”) has agreed to do to put things right for him after it accepted it entered into a hire-purchase agreement that it ought to have realised was unaffordable for him. Background In December 2021, Oodl... (6 pages)View decision
