We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3819289
22 Nov 2023 Michael James UpheldPensions and AnnuitiesDRN-3819289 The complaint Mr M complains about the advice given by Michael James, trading as West Country Financial (‘WCF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the ad... (10 pages)View decision -
Decision Reference DRN-4170542
22 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4170542 The complaint Mr K complains that National Westminster bank Plc blocked and closed his account. Mr K would like compensation and a reason. What happened Mr K had an account with NatWest. Mr K said on 2 September 2022 he was unable to use his card when he was out shopping. NatWe... (3 pages)View decision -
Decision Reference DRN-4470299
22 Nov 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4470299 The complaint Ms J has complained about the rejection of her claim under her Car Insurance policy with Liverpool Victoria Insurance Company Limited (LV) for damage to her vehicle. What happened Ms J made a claim to LV after her vehicle was damaged in two separate incidents. She... (5 pages)View decision -
Decision Reference DRN-4471319
22 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4471319 The complaint Mr F holds a Self-Invest Personal Pension (SIPP) with Westerby Trustee Services Limited (“Westerby”). He has complained that Westerby failed to carry out sufficient due diligence when it accepted an instruction to establish the SIPP and invest in unregulated inves... (42 pages)View decision -
Decision Reference DRN-4472365
22 Nov 2023 Covea Insurance plc UpheldInsuranceDRN-4472365 The complaint Mrs S is unhappy that Covea Insurance plc declined a claim for Permanent Total Disablement (PTD) under a personal accident policy. What happened In 2019, Mrs S made a claim for PTD under a personal accident policy she benefitted from. She sustained injuries as a r... (3 pages)View decision -
Decision Reference DRN-4470243
22 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4470243 The complaint Mr N complains that HSBC UK Bank Plc didn’t treat him fairly when he requested a refund of a payment made with his credit card. What happened Mr N bought a boiler costing £1,699.99 with his credit card in July 2021. It was bought at a store and delivered a few day... (7 pages)View decision -
Decision Reference DRN-4449735
22 Nov 2023 BISL Limited UpheldInsuranceDRN-4449735 The complaint Mrs T has complained about the service she received from BISL Limited’s agent, who I’ll refer to as C, when she contact BISL for help with a claim under her car insurance policy. And the impact this has had on her mentally and practically. What happened Mrs T’s c... (2 pages)View decision -
Decision Reference DRN-4413147
22 Nov 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4413147 The complaint Mr L complains that Aviva Life & Pensions UK Limited failed to pay him some pension benefits in a timely manner. What happened Mr L has been assisted in making his withdrawal request, and in presenting his complaint, by his financial advisor. But in this decis... (3 pages)View decision -
Decision Reference DRN-4463723
22 Nov 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4463723 The complaint Ms A’s complaint is about a claim she made on her Casualty & General Insurance Company (Europe) Ltd (‘C&G’) pet insurance policy, which was declined. Ms A says C&G treated her unfairly and wants her claim to be paid. What happened In January 2023 Ms A ... (3 pages)View decision -
Decision Reference DRN-4469733
22 Nov 2023 QIC Europe Ltd UpheldInsuranceDRN-4469733 The complaint Mr S complains about how QIC Europe Ltd (“QIC”) dealt with a claim he made on his motor insurance policy. QIC is the underwriter of this policy, i.e. the insurer. Throughout the claim Mr S was also dealing with other companies who act as QIC... (4 pages)View decision
