We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4276871
22 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4276871 The complaint Mr H has complained about esure Insurance Limited’s decision to accept a third party claim under his car insurance policy and record him as being at fault for the incident. What happened In September 2021 Mr H said he was involved in a collision with another vehic... (4 pages)View decision -
Decision Reference DRN-4458200
22 Nov 2023 FMG Support (FIM) Ltd UpheldInsuranceDRN-4458200 The complaint A limited company, which I will refer to as R, complains about the service provided by FMG Support (FIM) Ltd in relation to its commercial motor insurance claim. What happened The following is intended only as a brief summary of events. R held a motor fleet insura... (2 pages)View decision -
Decision Reference DRN-4433692
22 Nov 2023 BUPA Insurance Limited UpheldInsuranceDRN-4433692 The complaint Mr D complains about how BUPA Insurance Limited dealt with his claim against a group, private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mr D has memb... (3 pages)View decision -
Decision Reference DRN-4420962
22 Nov 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4420962 The complaint Miss M complains about how Astrenska Insurance Limited (“Astrenska”) dealt with a claim she made on her insurance policy for her damaged laptop. Astrenska is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions ... (4 pages)View decision -
Decision Reference DRN-4427919
22 Nov 2023 The Equine and Livestock Insurance Company Limited UpheldInsuranceDRN-4427919 The complaint Ms Y complains about the amount the Equine and Livestock Insurance Company Limited (“ELICO”) trading as the Insurance Emporium paid when she made a claim on her horse insurance policy. What happened Ms Y bought a horse for £9,000. She obtained a certificate of exa... (3 pages)View decision -
Decision Reference DRN-4471347
22 Nov 2023 Retail Money Market Ltd UpheldConsumer CreditDRN-4471347 The complaint Miss R complains Retail Money Market Ltd trading as RateSetter lent to her irresponsibly. What happened In July 2017, Miss R took out a loan with RateSetter. It was for £15,000 and due to be repaid over 60 months. A fee of £2,070 was added to the capital, and her ... (3 pages)View decision -
Decision Reference DRN-4456673
22 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-4456673 The complaint Mr B complains about the advice CST Wealth Management Limited (‘CST’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and beli... (4 pages)View decision -
Decision Reference DRN-4439386
22 Nov 2023 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4439386 The complaint Mr H complains that Succession Wealth Management Ltd (Succession) terminated its agreement to provide him with advice, removed access to its investment platform preventing him from obtaining valuations of his Self-Invested Personal Pension Plan (SIPP), and failed ... (5 pages)View decision -
Decision Reference DRN-4462334
22 Nov 2023 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4462334 The complaint Mr M complains that Profile Financial Solutions Limited (PFS) failed to provide regular reviews of his pension within the agreed terms he had with the firm. What happened In late 2013 and early 2014 Mr M received advice from PFS to consolidate several of his perso... (6 pages)View decision -
Decision Reference DRN-4454503
22 Nov 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4454503 The complaint Mr P and Mrs P have complained that AA Underwriting Insurance Company Limited (AA) unfairly declined a claim under a home insurance policy. What happened Mr P and Mrs P found some damp on a wall in their home. Initially, Mr P and Mrs P thought the issue was due to... (3 pages)View decision
