We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4038422
22 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4038422 The complaint Mr V complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his defined benefit (“DB”) pension scheme into an Options self-invested personal pension (“SIPP”). He says Options... (42 pages)View decision -
Decision Reference DRN-3563885
22 Nov 2023 Dobson & Hodge Limited UpheldPensions and AnnuitiesDRN-3563885 The complaint Mr K complains about the advice given by Dobson & Hodge Limited (‘D&H’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension. He says the advice was unsuitable for him and believes this ha... (8 pages)View decision -
Decision Reference DRN-4469659
22 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4469659 The complaint Mrs and Mr W complain that the offer Admiral Insurance (Gibraltar) Limited made to settle their motor insurance claim is too low. What happened Mrs and Mr W had a fully comprehensive motor insurance policy with Admiral. In January 2023, their vehicle was stolen, a... (3 pages)View decision -
Decision Reference DRN-4377526
22 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4377526 The complaint Mr R complains that Advantage Insurance Company Limited unfairly declined a claim he made under his home insurance policy. He’s also unhappy about the service he received from it. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint... (4 pages)View decision -
Decision Reference DRN-4430890
22 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4430890 The complaint Mr F is unhappy that, following an insurance claim, UK Insurance Limited trading as Churchill Insurance (‘UKI’) paid the settlement to the incorrect company. Mr F is being represented in this matter by his partner Miss A. However, for ease of reference, I’ll refer... (3 pages)View decision -
Decision Reference DRN-4469818
22 Nov 2023 Skerritt Consultants Limited UpheldPensions and AnnuitiesDRN-4469818 The complaint Mr S complains that Skerritt Consultants Limited (‘SCL’) gave him unsuitable advice to bring four personal pensions under a single self-invested personal pension (SIPP) wrapper. He complained that he paid SCL to manage his investments and it failed to deliver the ... (6 pages)View decision -
Decision Reference DRN-4470451
22 Nov 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4470451 The complaint Mrs B complains about the service she received from Domestic & General Insurance Plc (DG) under a protection policy for her dishwasher. References to DG include their agents who administer and carry out services under policies. Mrs B was supported by a represe... (4 pages)View decision -
Decision Reference DRN-4462699
22 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4462699 The complaint Mr O complains about the final settlement offered by Admiral Insurance (Gibraltar) Limited following a claim he made on his motor insurance policy. Reference to Admiral includes its agents. Mr O has been assisted by a representative on this case. But for ease of r... (4 pages)View decision -
Decision Reference DRN-4376916
21 Nov 2023 INSURE GROUP LIMITED UpheldInsuranceDRN-4376916 The complaint Mrs M has complained that a claim she made under a home emergency policy arranged through Insure Group Limited (Insure) was declined because the policy had been cancelled. References to Insure include its agents and representatives. What happened Mrs M took out a ... (3 pages)View decision -
Decision Reference DRN-4469129
21 Nov 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4469129 The complaint Miss S complains about cosmetic treatment she bought using finance from Mitsubishi HC Capital UK Plc trading as Novuna Capital (‘Novuna’). What happened The background facts of this case are well known to the parties so I will only cover these briefly. Miss S boug... (4 pages)View decision
