We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4446423
21 Nov 2023 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4446423 The complaint Mr B complains that Legal and General Assurance Society Limited (L&G) failed to set up his pension annuity in a timely manner, failed to respond to queries and haven’t fairly compensated him for the inconvenience and loss of interest during the delay. And, whe... (3 pages)View decision -
Decision Reference DRN-4457769
21 Nov 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4457769 The complaint Mr and Mrs C complain that Highway Insurance Company Limited declined a claim they made under their home insurance policy for roof damage. What happened I issued a provisional decision in which I said: As the circumstances of this complaint aren’t in dispute, I’ll... (3 pages)View decision -
Decision Reference DRN-4468934
21 Nov 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4468934 The complaint Mrs A complains that Mulsanne Insurance Company Limited should meet her claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a saloon car, made by a premium-brand car-maker with a diesel engine and first registered ... (6 pages)View decision -
Decision Reference DRN-4235917
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4235917 The complaint Mrs R complains that Revolut Ltd blocked and closed her account. She would like a reason as well as a refund for fees and charges incurred. What happened Mrs R had an account with Revolut. During August 2022 Revolut carried out a review of Mrs R’s account. On 1 Se... (3 pages)View decision -
Decision Reference DRN-4437757
21 Nov 2023 Campbell & Associates Independent Financial Advice Ltd UpheldInvestmentsDRN-4437757 The complaint Mr and Mrs G complain Campbell & Associates Independent Financial Advice Ltd (“Campbell”) failed to invest a total of £51,400 they transferred to it as ISA contributions. What happened Mr and Mrs G each held ISAs on a platform I’ll refer to as “Platform A”. Wi... (4 pages)View decision -
Decision Reference DRN-4309808
21 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4309808 The complaint Mr B complains that Wise Payments Limited, trading as Wise, won’t refund money he lost when he was the victim of a scam. Mr B is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’... (6 pages)View decision -
Decision Reference DRN-4094642
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094642 The complaint Mr V complains Revolut Ltd blocked his account and exchanged his Roubles RUB for pounds without his consent. He says he lost a lot of money and would like compensation. What happened Mr V had an account with Revolut. He had a holding in Roubles RUB. Revolut contac... (4 pages)View decision -
Decision Reference DRN-4466311
21 Nov 2023 IG Markets Limited UpheldInvestmentsDRN-4466311 The complaint Mr M complains that IG Markets Limited gave him incorrect information about whether it could provide him a tax statement. By the time he was told that this information was incorrect, he had already paid a professional to calculate his tax liability. However, IG Ma... (3 pages)View decision -
Decision Reference DRN-4233579
21 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4233579 The complaint Mr W complains that Barclays Bank UK PLC (Barclays) has held him liable for an ATM cash withdrawal he says wasn’t dispensed. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr W has... (2 pages)View decision -
Decision Reference DRN-4418991
21 Nov 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4418991 The complaint Mrs C complains that Creation Consumer Finance Ltd lent irresponsibly when it approved a loan in her name. What happened Mrs C applied for a loan of £7,500 with Creation in September 2019. Creation says that in the application Mrs C advised she was employed with a... (3 pages)View decision
