We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4221186
17 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4221186 The complaint Mr and Mrs L complain that HSBC UK Bank Plc won’t refund the money they lost after they were the victims of a scam. What happened Mr and Mrs L were having some building work done at their property. The builder they were using had been working there for a number of... (4 pages)View decision -
Decision Reference DRN-4449296
17 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4449296 Complaint Mr M has complained that HSBC UK Bank Plc (“HSBC”) unfairly continued allowing him to use an overdraft even when he was trapped into continually using the facility. Background One of our investigators looked at Mr M’s complaint and he thought that HSBC hadn’t acted un... (4 pages)View decision -
Decision Reference DRN-4462063
16 Nov 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4462063 The complaint Miss S complains about Santander UK Plc’s level of service when she contacted them about her ISA. What happened I issued my provisional decision on 4 November 2023, and this is what I said: I’ve considered the relevant information about this complaint. Based on wh... (3 pages)View decision -
Decision Reference DRN-4461923
16 Nov 2023 RCI Financial Services Limited UpheldConsumer CreditDRN-4461923 The complaint Mrs N complains about the quality of a car supplied to her under a hire purchase agreement with RCI Financial Services Limited, trading as Nissan Finance (“RCI”). What happened In August 2021 Mrs N took out a hire purchase agreement with RCI for a used car. This c... (6 pages)View decision -
Decision Reference DRN-4458276
16 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4458276 The complaint Mr H complains that Advantage Insurance Company Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a hatchback car, first registered in 2014. Mr H had the car insured on a comprehensive poli... (5 pages)View decision -
Decision Reference DRN-3931043
16 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3931043 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr G says he was approached... (41 pages)View decision -
Decision Reference DRN-4040973
16 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4040973 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (40 pages)View decision -
Decision Reference DRN-4047634
16 Nov 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-4047634 The complaint Mr A complains about the advice Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services (‘Tavistock’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’... (8 pages)View decision -
Decision Reference DRN-4458564
16 Nov 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4458564 The complaint A limited company, which I will refer to as G, complains that Bank of Ireland (UK) Plc (BOI) delayed a payment which led to increased costs. G wants BOI to pay the interest it has incurred because of the late payment. Mr O, who is a director of G, brings this comp... (3 pages)View decision -
Decision Reference DRN-4460284
16 Nov 2023 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4460284 The complaint Mr A complains about the delays he said Origen Financial Services Ltd (Origen) caused during its transfer advice process which meant he subsequently received a significantly reduced Cash Equivalent Transfer Value (CETV). What happened Mr A was a member of an Occup... (6 pages)View decision
