We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-5352507
28 Feb 2025 Ascot Lloyd Limited UpheldPensions and AnnuitiesDRN-5352507 The complaint Mr and Mrs S complain that they received incorrect advice and poor service from Capital Professional Limited trading as Ascot Lloyd Limited (Ascot Lloyd). What happened I issued a provisional decision on this complaint on 29 January 2025. The background and ci... (8 pages)View decision -
Decision Reference DRN-5292710
28 Feb 2025 AmTrust Specialty Limited UpheldInsuranceDRN-5292710 The complaint M, a limited company, complains about what AmTrust Specialty Limited did after it made a claim on its commercial legal protection policy. M is represented by its director Mr D. All references to Amtrust include its agents and claims handlers. What happened In A... (3 pages)View decision -
Decision Reference DRN-5349790
28 Feb 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5349790 The complaint Mrs M has complained about the handling of a claim under her buildings insurance policy by AXA Insurance UK Plc. What happened The background to this complaint is well known to the parties so it serves no purpose for me to repeat it in detail here. In summary M... (2 pages)View decision -
Decision Reference DRN-5363475
28 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5363475 The complaint Mr T complains about how Healthcare Finance Limited (‘HFL’) responded to a claim made to it in respect of dental treatment paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) this is no... (7 pages)View decision -
Decision Reference DRN-5167153
28 Feb 2025 Finance Shop Ltd UpheldPensions and AnnuitiesDRN-5167153 The complaint Mr W complains that Finance Shop Ltd trading as Finance Shop (Finance Shop) mis- advised him about transferring a pension and the investments in the new plan causing him losses. He wants compensation for the losses incurred. What happened Mr W says he approach... (12 pages)View decision -
Decision Reference DRN-5258607
28 Feb 2025 Astrenska Insurance Limited UpheldInsuranceDRN-5258607 The complaint Miss D complains about the way Astrenska Insurance Limited trading as Collinson Insurance handled a medical expenses claim she made on a travel insurance policy and about its refusal to extend the policy term. Miss D’s represented by Mr D. What happened The bac... (4 pages)View decision -
Decision Reference DRN-5363484
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5363484 The complaint Miss S complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. What happened In April 2023 Miss S came across a success story on social media involving crypto trading with an organisation I will refer to as C. She researched into t... (10 pages)View decision -
Decision Reference DRN-5363322
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5363322 The complaint Ms A complains that Revolut Ltd failed to protect her when she was falling victim to a scam and hasn’t reimbursed her loss since reporting it. What happened I issued a provisional decision (PD) for Ms A’s complaint on 14 February 2025 and both parties have had ... (11 pages)View decision -
Decision Reference DRN-5009903
28 Feb 2025 Zurich Insurance PLC UpheldInsuranceDRN-5009903 The complaint Ms K complains that Zurich Insurance PLC has treated her unfairly following an escape of water claim at her property. What happened The background of this complaint and timeline of what has happened is well known to both sides, so I’ve not set this out again. M... (6 pages)View decision -
Decision Reference DRN-5363317
28 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5363317 The complaint Mr S is unhappy about Barclays Bank UK PLC decision to close his account and register two fraud markers against his name. What happened Mr S held an account with Barclays. In January 2023, Barclays carried out a review on the account and asked Mr S for some fur... (3 pages)View decision
