We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-6146055
11 Feb 2026 Astrenska Insurance Limited UpheldInsuranceDRN-6146055 The complaint Mr P has complained that a roadside agent acting for Astrenska Insurance Limited trading as Collinson Insurance didn’t inspect his car for a possible repair. Mr P claimed for assistance under his breakdown insurance policy. What happened Mr P reported that his ... (5 pages)View decision -
Decision Reference DRN-6140682
11 Feb 2026 Evolution Lending Limited UpheldMortgagesDRN-6140682 The complaint Mr and Mrs C complain they were irresponsibly lent a second charge mortgage (secured loan) by Evolution Lending Limited. What happened Mr and Mrs C took out a loan with Evolution in 2022. They borrowed around £24,000 (including fees of around £2,850) over a fiv... (6 pages)View decision -
Decision Reference DRN-5945436
11 Feb 2026 Metro Bank PLC UpheldBanking and PaymentsDRN-5945436 The complaint Mr A complains that Metro Bank PLC blocked and closed his account. He would like to know the reason and receive compensation for the distress and inconvenience. What happened The details of this complaint are well known to both parties, so I won’t repeat them ... (2 pages)View decision -
Decision Reference DRN-6127892
11 Feb 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-6127892 The complaint Mr S complains Barclays Bank UK PLC delayed providing him funds from a dormant account he held with them, despite providing the information Barclays needed to release the funds. Mr S explained this caused him to miss an investment opportunity and incur a financ... (4 pages)View decision -
Decision Reference DRN-6013717
11 Feb 2026 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-6013717 The complaint Mr C complains that BMW Financial Services (GB) Limited trading as Alphera Financial Services (“BMWFS”), provided him with inconsistent early settlement quotations. What happened The details of this complaint are well known to both parties, so I’ll only briefly... (4 pages)View decision -
Decision Reference DRN-6033900
11 Feb 2026 Monzo Bank Ltd UpheldBanking and PaymentsDRN-6033900 The complaint Ms C complains that Monzo Bank Ltd should pay more compensation than offered so far after admitting it was responsible for unreasonable delay in restoring full access to her account after it was blocked for security checks. What happened Monzo froze Ms C’s acc... (2 pages)View decision -
Decision Reference DRN-6001324
11 Feb 2026 Inter Partner Assistance SA UpheldInsuranceDRN-6001324 The complaint Mrs C complains about how Inter Partner Assistance SA (“IPA”) dealt with a claim under her home emergency insurance policy. When I mention IPA I also means its suppliers and contractors. What happened Mrs C had a home emergency policy with IPA covering her for ... (3 pages)View decision -
Decision Reference DRN-5910083
11 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5910083 The complaint G is a company, which is represented in bringing this complaint by its director, whom I’ll refer to as “Mr K”. G complains that Revolut Ltd wrongly closed its account with immediate effect and without good reason. What happened G held an account with Revolut. G... (3 pages)View decision -
Decision Reference DRN-5930295
11 Feb 2026 ManyPets Ltd UpheldInsuranceDRN-5930295 The complaint Mrs D complains ManyPets Ltd didn’t make it clear that claims would affect the premium of her lifetime pet insurance policy or that her policy would automatically renew. What happened The circumstances of this complaint are well known to both parties. And as th... (2 pages)View decision -
Decision Reference DRN-6106520
11 Feb 2026 Bank of Scotland Plc UpheldConsumer CreditDRN-6106520 The complaint Mr C complains that Bank of Scotland plc trading as Halifax lent to him irresponsibly when they provided him with two personal loans. What happened Mr C applied for two personal loans with Halifax. The loans were approved in July 2018 and May 2019 respectively... (5 pages)View decision