We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4278527
16 Nov 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4278527 The complaint T, a limited company, complains that TIDE PLATFORM LTD won’t refund a number of payments made from its account which it says it didn’t make. And it complains about the customer service it received after it disputed the payments. What happened In September 2022, fi... (2 pages)View decision -
Decision Reference DRN-4410912
16 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4410912 The complaint Mr U has complained about his car insurer Ageas Insurance Limited regarding the settlement it made to him following his car being damaged. What happened Mr U’s car was damaged and he claimed from Ageas. Based on photos of the car Ageas decided it was a total loss.... (2 pages)View decision -
Decision Reference DRN-4454551
15 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4454551 The complaint Mr W complains about the service he received from Scottish Widows Limited (“Scottish Widows”) when transferring the proceeds of three Personal Pension Plans (“PPP”) to an existing PPP. What happened I issued a provisional decision on 30 October 2023. I’ve recapped... (8 pages)View decision -
Decision Reference DRN-4181588
15 Nov 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4181588 The complaint Mr D complains that Capital One (Europe) plc (Capital One) didn’t return a bill of exchange when it declined the bill as payment towards Mr D’s credit card. He would like compensation. What happened The details of this complaint are well known to both parties so ... (2 pages)View decision -
Decision Reference DRN-4458560
15 Nov 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4458560 The complaint Mr M complains that Atlanta Insurance Intermediaries Limited (Atlanta) applied unfair charges after the cancellation of his motor insurance policy. What happened The background of this complaint is known in detail to the parties involved so I’ll summarise what I’v... (4 pages)View decision -
Decision Reference DRN-4309910
15 Nov 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4309910 The complaint Mr S complains TransUnion International UK Limited (TransUnion) have been reporting incorrect information on his credit report. What happened Over several years Mr S has received demands to repay debts he says were nothing to do with him. Then when applying for cr... (3 pages)View decision -
Decision Reference DRN-4451465
15 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4451465 The complaint Mr C complains that Scottish Widows Limited (SW) caused avoidable delays to the transfer of his pension. He also complains that he received a lack of updates during the transfer. What happened Mr C wanted to transfer the benefits from his former employer’s Occupat... (5 pages)View decision -
Decision Reference DRN-4443035
15 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4443035 The complaint A limited company, which I will refer to as C, complains that Barclays Bank UK Plc’s errors in relation to a commercial mortgage caused delays in opening new premises. What happened In early 2021, C’s directors wanted to buy new premises for their business. They h... (3 pages)View decision -
Decision Reference DRN-4458210
15 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4458210 The complaint Miss K and Mr O complain that Great Lakes Insurance SE declined their travel insurance claim. My references to Great Lakes include its agents. What happened Miss K and Mr O had single trip travel insurance cover for a trip abroad, the insurer was Great Lakes. They... (4 pages)View decision -
Decision Reference DRN-4010639
15 Nov 2023 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-4010639 The complaint Mr B has complained that Cambrian Associates Limited (CAL) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Policy (PPP). What happened The inve... (9 pages)View decision
