We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4280056
10 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4280056 Complaint Miss A has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss A with a loan for £1,200.00 in September 2021. This loan had a term of 18 months and ... (3 pages)View decision -
Decision Reference DRN-4066076
9 Aug 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4066076 The complaint Miss D complains that Barclays Bank Plc declined her credit card and provided conflicting advice about the balance. What happened Miss D holds a business credit account and a business credit card with Barclays. The credit card was linked to the business account mo... (2 pages)View decision -
Decision Reference DRN-4292339
9 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4292339 The complaint Mrs B and Mr B complain about Aviva Insurance Limited’s (“Aviva”) handling of their claim under their home insurance policy. Mrs B has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actions t... (3 pages)View decision -
Decision Reference DRN-4293211
9 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4293211 The complaint Mr A complains that Barclays Bank UK PLC unfairly closed his accounts. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr A has held accounts with Barclays for several years. Mr A has told ... (3 pages)View decision -
Decision Reference DRN-4293196
9 Aug 2023 Lex Autolease Ltd UpheldConsumer CreditDRN-4293196 The complaint Mr L complains about the quality of a van that was supplied to him under a hire agreement with Lex Autolease Limited, trading as Lex Autolease. What happened In March 2018 Mr L took out a hire agreement with Lex for a new van. Under its terms, he was to pay £423.4... (7 pages)View decision -
Decision Reference DRN-4293194
9 Aug 2023 PCF Bank Limited UpheldConsumer CreditDRN-4293194 The complaint Mr B is complaining about PCF Bank Limited’s decision to lend to him. What happened In August 2018, Mr B entered into a conditional sale agreement with PCF to finance the purchase of a car. He paid a deposit of £4,000 and borrowed £10,000 over a 48-month term, wit... (5 pages)View decision -
Decision Reference DRN-3900252
9 Aug 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3900252 The complaint Mrs H complains that Metro Bank PLC won’t refund money she lost when she fell victim to an investment scam. Mrs H is being represented by solicitors in her complaint. What happened Mrs H was looking for opportunities to grow her income. She’s said that in June 202... (5 pages)View decision -
Decision Reference DRN-4226425
9 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4226425 The complaint Mr C complains that Lloyds Bank PLC blocked his current account and credit card because of a potential fraud and didn’t tell him. He was also forced to travel to his local branch to verify his identity. What happened In November 2022 when he tried to use his bank ... (2 pages)View decision -
Decision Reference DRN-4119137
9 Aug 2023 Close Brothers Limited UpheldConsumer CreditDRN-4119137 The complaint Mr H complains about the level of compensation offered by Close Brothers Limited (“CBL”) after it allowed him to reject a car that he had been supplied with under a conditional sale agreement (“agreement”). What happened In October 2021 Mr H entered into an agreem... (4 pages)View decision -
Decision Reference DRN-4084481
9 Aug 2023 Virgin Media Mobile Finance Limited UpheldConsumer CreditDRN-4084481 The complaint Miss K has complained that Virgin Media Mobile Finance Limited (VMMF) is holding her liable for a credit agreement she took out to buy a new phone. Miss K says she didn’t receive the phone she’d ordered. What happened Miss K ordered a new phone using a fixed sum l... (3 pages)View decision
