We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4138067
9 Aug 2023 Belmont Regency Limited UpheldPensions and AnnuitiesDRN-4138067 The complaint Mr M complains about the advice given by Belmont Regency Limited (‘BRL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to self-invested personal pension plan (‘SIPP’). He says the advice he received contained errors which he ... (7 pages)View decision -
Decision Reference DRN-4291326
9 Aug 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4291326 The complaint A has complained that Watford Insurance Company Limited avoided a commercial vehicle insurance policy it took out to cover one of its vehicles and rejected a claim for damage to the vehicle because of this. A is represented by a director of A, who I’ll refer to a... (3 pages)View decision -
Decision Reference DRN-4191928
9 Aug 2023 Volvo Car Financial Services UK Limited UpheldConsumer CreditDRN-4191928 The complaint Mr L complains that Volvo Car Financial Services UK Limited, who I’ll call Volvo, told him he could make partial or full payment towards his finance agreement but later told him that wasn’t possible. What happened The details of this complaint are well known to bo... (2 pages)View decision -
Decision Reference DRN-4241410
9 Aug 2023 Independent Health Care Solutions Limited UpheldInsuranceDRN-4241410 The complaint Mr and Mrs F complain that Independent Health Care Solutions Limited (IHCS) mis-sold them a private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mr F is... (9 pages)View decision -
Decision Reference DRN-4286975
9 Aug 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4286975 The complaint Mr A complains that Grove Pension Solutions Limited (Grove) are responsible for a reduction in his transfer value. What happened I issued a provisional decision on 4 July 2023. I’ve recapped here the background and my provisional findings. ‘In April 2021 Mr A obta... (6 pages)View decision -
Decision Reference DRN-4286960
9 Aug 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4286960 The complaint Mrs A complains that Grove Pension Solutions Limited (Grove) is responsible for a fall in value of £27,000 to her pension. She says Grove delayed in dealing with her transfer request. Mrs A is represented by her husband in bringing her complaint. I’ve referred to ... (9 pages)View decision -
Decision Reference DRN-4289149
9 Aug 2023 Scottish Widows Limited UpheldInvestmentsDRN-4289149 The complaint Mr L is unhappy with the customer service he received from Scottish Widows Limited. What happened Mr L has two life insurance policies with Scottish Widows Limited. He received letters from them to say that they weren’t receiving payments for the premiums and sayi... (2 pages)View decision -
Decision Reference DRN-4052977
8 Aug 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4052977 The complaint Miss L complains that London Community Credit Union Limited took £239 from her savings account for loan repayments. She wants this sum refunded. What happened In May 2018 Miss L took out a loan for £1500 with LCCU. Her first direct debit payment was due on 1 June ... (2 pages)View decision -
Decision Reference DRN-4098298
8 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4098298 The complaint Mr F complains PrePay Technologies Limited has refused to refund transactions he says he didn’t carry out or authorise. What happened Mr F has a prepaid travel money card issued by PrePay Technologies Limited. He also has a debit card and a credit card issued by a... (2 pages)View decision -
Decision Reference DRN-4103480
8 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4103480 The complaint Miss N and Mr S complain that Barclays Bank UK PLC closed their account without notice and they had to incur costs to try to get their money transferred. they say Barclays didn’t provide the service it should have while they were trying to resolve this issue. What... (3 pages)View decision
