We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-4104727
15 May 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4104727 The complaint Dr R complains that he was mis-sold a Free-Standing Additional Voluntary Contribution (FSAVC) plan in 1997 by an appointed representative of TenetConnect Limited (TCL) when he should’ve been advised to purchase “added years” from his NHS Pension Scheme. In this co... (7 pages)View decision -
Decision Reference DRN-4050983
15 May 2023 AWP P&C SA UpheldInsuranceDRN-4050983 The complaint Miss D, Mrs D and Mr D complain that AWP P&C SA (AWP) unfairly declined their travel insurance claim. For ease, as the policy holder, I’ll only refer to Mr D in my decision. What happened Around July last year, Mr D made a claim under his policy because he and... (2 pages)View decision -
Decision Reference DRN-3932473
15 May 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-3932473 The complaint Ms R complains about advice given by Openwork Limited trading as The Openwork Partnership in relation to a personal pension and ISAs. She says investments were not made in appropriate funds. What happened Ms R sought advice from a representative of Openwork. She h... (7 pages)View decision -
Decision Reference DRN-4131497
15 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4131497 The complaint A sole trader, whom I’ll refer to as ‘Mrs B’, is unhappy with the service she received from HSBC UK Bank Plc surrounding her application for a Bounce Back Loan (“BBL”). What happened Mrs B applied for a BBL with HSBC in September 2020. Mrs B chased the status of h... (6 pages)View decision -
Decision Reference DRN-4123879
15 May 2023 Aviva Insurance Limited UpheldInsuranceDRN-4123879 The complaint Mr M has complained that Aviva Insurance Limited hasn’t met a claim he made under his travel insurance policy. What happened Mr M had booked for a weekend away. He was leaving on Friday 1 July 2022 at 15.05 in order to take part in a concert. The airline cancelled... (3 pages)View decision -
Decision Reference DRN-4131579
15 May 2023 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-4131579 The complaint Mr L has complained about his static caravan insurer Chaucer Insurance Company Designated Activity Company regarding a claim he made when his caravan was damaged by a storm. What happened In February 2022 Mr L’s caravan was damaged during a storm – part of the roo... (4 pages)View decision -
Decision Reference DRN-4087164
15 May 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4087164 The complaint Mr and Mrs K complain about how long it took Clydesdale Bank Plc to process and approve their application for a new fixed interest rate mortgage on their buy to let (“BTL”) property. What happened Mr and Mrs K said they knew that the fixed interest rate period on ... (2 pages)View decision -
Decision Reference DRN-3907289
15 May 2023 HDI Global Specialty SE UpheldInsuranceDRN-3907289 The complaint Mrs D has complained that HDI Global Specialty SE gave her incorrect information about her pet insurance policy. What happened In August 2021 Mrs D renewed her lifetime policy with HDI. The policy provided a fixed amount of money each year to cover all veterinary ... (2 pages)View decision -
Decision Reference DRN-3672619
15 May 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-3672619 The complaint Mr J complains about Atlanta Insurance Intermediaries Limited referring him to an accident management company (AMC) for credit hire and repair when he called to report an accident. Mr J is represented on this complaint. For ease of reading I’ve referred to Mr J th... (3 pages)View decision -
Decision Reference DRN-3979749
15 May 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3979749 The complaint Mrs M complains about how Creation Consumer Finance Ltd dealt with her claim for compensation, under section 75 of the Consumer Credit Act 1974, for the supply and installation of a new kitchen. Mrs M is represented in this complaint by her husband, Mr M. What hap... (4 pages)View decision
