We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-4070249
12 May 2023 Bamboo Limited UpheldConsumer CreditDRN-4070249 The complaint Mr L, through a representative, says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to him. What happened This complaint is about a 36-month instalment loan for £1,000 that Bamboo provided to Mr L on 10 March 2019. The monthly repayments were £60.55 a... (3 pages)View decision -
Decision Reference DRN-4066727
12 May 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4066727 The complaint Mr A is unhappy that a car supplied to him under a hire purchase agreement with Zopa Bank Limited was of an unsatisfactory quality. What happened In November 2022, Mr A was supplied with a used car through a hire purchase agreement with Zopa. At the time, the car ... (3 pages)View decision -
Decision Reference DRN-4128329
12 May 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4128329 The complaint Mr J complains about Highway Insurance Company Limited’s handling of his Buildings Insurance claim. All references to Highway also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them agai... (3 pages)View decision -
Decision Reference DRN-3878111
12 May 2023 I Go 4 Ltd. UpheldInsuranceDRN-3878111 The complaint Mrs S has complained about I Go 4 Ltd (IG4) in relation to her car insurance policy. What happened Mrs S arranged insurance via IG4 on 18 August 2022, paying her premium for the year also. The policy required Mrs S to fit a data gathering box to her car, for which... (2 pages)View decision -
Decision Reference DRN-4030918
12 May 2023 Bluesky Wealth Management Limited UpheldPensions and AnnuitiesDRN-4030918 The complaint Mr P complained that he was given unsuitable advice to transfer his defined benefit (DB) Occupational Pension Scheme (OPS), to a type of personal pension arrangement. Although trading at the time under another name, Bluesky Wealth Management Limited is now respons... (9 pages)View decision -
Decision Reference DRN-4127976
12 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4127976 The complaint Mrs M complains that HSBC UK Bank Plc won’t refund the money she lost when she was the victim of a scam. What happened In around June 2018, Mrs M’s daughter told her that she was experiencing financial difficulties. Mrs M then arranged to release some equity from ... (5 pages)View decision -
Decision Reference DRN-4122325
12 May 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4122325 The complaint Mr T complains that ReAssure Limited would not let him continue making contributions into his personal pension past his selected retirement date and says this has caused him financial loss as well as distress and inconvenience. What happened Mr T has a personal pe... (4 pages)View decision -
Decision Reference DRN-4126518
12 May 2023 Skipton Building Society UpheldPensions and AnnuitiesDRN-4126518 The complaint Mrs H complains that Skipton Building Society failed to provide her with appropriate assistance following the death of her husband resulting in a significant delay in claiming some pension benefits that were due to her. And she complains that Skipton failed to arr... (5 pages)View decision -
Decision Reference DRN-4127110
12 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4127110 The complaint Mr O complains that NewDay Ltd lent irresponsibly when it increased the credit limit on his Aqua and Marbles credit cards in 2021. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr O appli... (5 pages)View decision -
Decision Reference DRN-4051060
12 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4051060 The complaint Mr K complains Lloyds Bank PLC unfairly closed his accounts. He wants to know Lloyds’ reasons, his accounts to be reinstated, and compensation. What happened Mr K held various accounts with Lloyds, including a credit card, accounts held in his name for his childre... (3 pages)View decision
