We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-5622893
13 Jun 2025 Porsche Cars Great Britain Limited UpheldInsuranceDRN-5622893 The complaint Mr R has complained about the way Porsche Cars Great Britain Limited have handled a claim on his Porsche Assistance product. What happened Following a claim Mr R raised several complaint points with Porsche. These included the following: • A compact premier sel... (3 pages)View decision -
Decision Reference DRN-5344780
13 Jun 2025 UK Credit Limited UpheldConsumer CreditDRN-5344780 The complaint Mr A has complained about a loan UK Credit Limited provided to him. He says the loan was unaffordable and therefore shouldn’t have been given to him. What happened In September 2018 Mr A applied for a £5,000 loan with UK Credit. The interest rate was fixed at 4... (3 pages)View decision -
Decision Reference DRN-5620696
13 Jun 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5620696 The complaint Mr D and Mrs D complain about Royal & Sun Alliance Insurance Limited’s decision to decline a claim made under their home insurance policy relating to damage they believe has been caused by subsidence. What happened The background to this complaint is well k... (9 pages)View decision -
Decision Reference DRN-5027425
13 Jun 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5027425 The complaint Miss B is unhappy that Monzo Bank Ltd hasn’t reimbursed her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail he... (3 pages)View decision -
Decision Reference DRN-5622979
13 Jun 2025 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5622979 The complaint Mr T complains that Watford Insurance Company Europe Limited (“Watford”) didn’t provide him with a courtesy car following a claim on his motor insurance policy. He paid for a hire car instead and asks that Watford refund the costs of it. What happened Mr T had ... (4 pages)View decision -
Decision Reference DRN-5252381
13 Jun 2025 EGR WEALTH LIMITED UpheldInvestmentsDRN-5252381 The complaint Mrs F complains EGR WEALTH LIMITED (EGR) is responsible for mis-selling her an investment into a bond. She says she wasn’t a sophisticated investor, so the bond should not have been marketed to her, and she has suffered a loss as a result. What happened In May... (10 pages)View decision -
Decision Reference DRN-5393996
13 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5393996 The complaint Ms C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms C is being represented by a third party. To keep things simple, I will refer to Ms C throughout my decision. What happened The background of this... (8 pages)View decision -
Decision Reference DRN-5369052
13 Jun 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5369052 The complaint Miss R complains that HSBC UK Bank Plc didn’t process some payments to a retailer correctly. What happened Miss R explains that some online payments using her debit card to a specific retailer were declined. When she contacted HSBC she didn’t receive a clear ex... (3 pages)View decision -
Decision Reference DRN-5601663
13 Jun 2025 Oakbrook Finance Limited UpheldBanking and PaymentsThe complaint Mr R, who is represented by a third party, complains that Oakbrook Finance Limited, trading as Likely Loans (‘Likely Loans’), was irresponsible in providing him with five loans. What happened Mr R was provided with five fixed sum loan agreements between September 2020 and Mar... (5 pages)View decision -
Decision Reference DRN-5604297
13 Jun 2025 ReAssure Life Limited UpheldInsuranceDRN-5604297 The complaint Mr N complains about the way ReAssure Life Limited has administered his protection policy. He says it has made multiple errors when providing information about the premiums and benefits of the policy and he has lost faith in the firm to correctly pay any claim.... (3 pages)View decision
