We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3986544
7 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3986544 The complaint Mrs C complains that Everyday Lending Limited, trading as Georgebanco.com, lent to her irresponsibly and without carrying out proper affordability checks. She would like all the fees and charges associated with the loan refunded. What happened In January 2019 Geor... (3 pages)View decision -
Decision Reference DRN-4260455
7 Aug 2023 Countrywide Principal Services Limited UpheldMortgagesDRN-4260455 The complaint Mr G complains that Countrywide Principal Services Limited might have mis-sold a self- certified interest only mortgage to him. He says it hasn’t provided documents and information to him despite a number of requests. He says as a first step he’d like a full copy ... (2 pages)View decision -
Decision Reference DRN-4155895
7 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4155895 The complaint Mr M complains that Clydesdale Bank Plc, trading as Virgin Money, deleted a payment plan he had agreed with them and were unreasonable to subsequently default his account. What happened The details of this complaint are well known to both parties, so I won’t repea... (2 pages)View decision -
Decision Reference DRN-4247359
7 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4247359 The complaint Mr G complains on behalf of D that HSBC UK Bank Plc took too long to re-debit an amount from D’s account after a chargeback attempt failed. What happened Mr G raised a chargeback dispute for D in respect of a transaction on a commercial credit card. He says that t... (2 pages)View decision -
Decision Reference DRN-4286505
7 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4286505 The complaint Mrs L is unhappy that Barclays Bank UK PLC, trading as Barclaycard, charged interest on her credit account which she feels shouldn’t have been charged. What happened In January 2023, Mrs L noticed that interest had been charged on her Barclaycard credit account. M... (3 pages)View decision -
Decision Reference DRN-4119228
7 Aug 2023 esure Insurance Limited UpheldInsuranceDRN-4119228 The complaint Mr A complains about the settlement that esure Insurance Limited offered him for the total loss of his car following a claim made on his motor insurance policy. What happened Mr A’s car was damaged in an accident, and he made a claim on his policy. esure offered h... (2 pages)View decision -
Decision Reference DRN-4174857
7 Aug 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4174857 The complaint X is complaining that J.P. Morgan Europe Limited trading as Chase (“Chase”) didn’t comply with the reasonable adjustments X had requested due to their disability. What happened X has a medical condition and in November 2021 they let Chase know that they required r... (4 pages)View decision -
Decision Reference DRN-4102799
7 Aug 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-4102799 The complaint Mr E has complained that Mr M of Grovehouse Financial Services Limited (“Grovehouse”), an appointed representative (“AR”) of Openwork Limited (“Openwork”), gave him poor advice to use a defined benefit (“DB”) pension in respect of a pension sharing order (“PSO”) r... (15 pages)View decision -
Decision Reference DRN-4286140
7 Aug 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4286140 The complaint Mr G complains that Financial Administration Services Limited, trading as Fidelity, won’t act on his instructions to sell the funds held in his account and send him the proceeds, even though he’s sent it the information it said it needed. What happened Mr G and hi... (3 pages)View decision -
Decision Reference DRN-4256139
7 Aug 2023 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-4256139 The complaint Mr D complains that Financial & Legal Insurance Company Ltd (“F&L”) declined his legal expenses insurance claim and voided his policy after it discovered that evidence from the other party in the dispute contradicted the information Mr D had provided when ... (6 pages)View decision
