We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-4126682
12 May 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4126682 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money has failed to refund over £127,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, ... (5 pages)View decision -
Decision Reference DRN-4123738
12 May 2023 Wakam UpheldInsuranceDRN-4123738 The complaint Mr B says after his commercial car insurance policy with Wakam was cancelled, its advisor told him it was still in place, leading to financial loss for him. What happened When Mr B made a windscreen claim on 4 October 2022, his policy was cancelled in error by Wak... (2 pages)View decision -
Decision Reference DRN-4118908
12 May 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4118908 The complaint Mr A has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has rejected part of his claim for veterinary treatment for his dog. What happened Mr A has had a policy with C&G for insurance for his dog, who I’ll refer to as “B”, ... (3 pages)View decision -
Decision Reference DRN-4105883
12 May 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4105883 The complaint Mr T complains that Red Sands Insurance Company (Europe) Limited declined his claim on his motor warranty policy. What happened Mr T had a motor warranty that was underwritten by Red Sands. In October 2022 he made a claim after noticing a number of faults with his... (3 pages)View decision -
Decision Reference DRN-4108717
12 May 2023 First Complete Ltd UpheldMortgagesDRN-4108717 The complaint Mr and Mrs H complain about the service they received from First Complete Ltd trading as PRIMIS Mortgage Network (“PRIMIS”) when they applied for a mortgage for their house purchase. In particular, they say their payments are over their clearly expressed budget Wh... (6 pages)View decision -
Decision Reference DRN-3930656
12 May 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3930656 The complaint Mr D complains to Gallium Fund Solutions Limited (“Gallium”) about an investment he made in 2017. He says the investment was mis-sold as he thought it would be secure and diversified, yet neither were true. What happened The B&G Plc Bond Mr D invested £20,000 ... (6 pages)View decision -
Decision Reference DRN-4102598
12 May 2023 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-4102598 The complaint Mr M complains that Brazier Consulting Services Ltd haven’t pursued his complaints about the mis-selling of payment protection insurance (PPI). What happened Mr M said in 2019, before the deadline for making such claims he’d authorised Brazier to pursue PPI compla... (3 pages)View decision -
Decision Reference DRN-4106248
12 May 2023 Scottish Widows Limited UpheldInvestmentsDRN-4106248 The complaint Mr B complains that Scottish Widows Limited won’t increase the sum assured on a “Protection for Life” level term life assurance policy. What happened Mr B’s policy began in 2016. He’s received annual plan summaries that said the plan provided “Cover that can chang... (3 pages)View decision -
Decision Reference DRN-4067074
12 May 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4067074 The complaint C, a limited company, complains that ClearBank Limited refuses to refund the money lost to a scam from its Tide-branded business bank account. Mr W brings this complaint in his capacity as C’s director. What happened The circumstances that led to this complaint ar... (3 pages)View decision -
Decision Reference DRN-4123668
12 May 2023 Stagemount Limited UpheldConsumer CreditDRN-4123668 The complaint Mr C complains through a representative that Stagemount Limited trading as Quidmarket (Quidmarket) gave him loans he couldn’t afford to repay. What happened Mr C was granted three loans from Quidmarket between August 2017 and February 2021. I’ve outlined a summary... (6 pages)View decision
