We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-4266051
25 Jul 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-4266051 The complaint Mr R has complained that Lowell Financial Ltd has been pursuing him for debts which he says were the result of identity theft. What happened Between late 2019 and early 2020, a series of consumer credit accounts were opened in Mr R’s name, at an address which he i... (4 pages)View decision -
Decision Reference DRN-4126173
25 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4126173 The complaint Mrs S complains that Ageas Insurance Limited declined her claim on her motor insurance policy. What happened Mrs S owned a motorhome that she insured with Ageas. In May 2018 she made a claim on the policy after she said the vehicle had been stolen. Mrs S explained... (3 pages)View decision -
Decision Reference DRN-4265957
25 Jul 2023 Close Brothers Limited UpheldConsumer CreditDRN-4265957 The complaint Mr T complains about a car supplied to him under a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance. What happened In May 2020, Mr T took out a conditional sale agreement with Close Brothers for a used car. The car wa... (6 pages)View decision -
Decision Reference DRN-4186256
25 Jul 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-4186256 The complaint Mr W complains about Helvetia Global Solutions Ltd (‘Helvetia’)’s handling of a claim on his home emergency insurance. Mr W’s policy is administered by a third-party company on Helvetia’s behalf and all his correspondence has been with this company. However, Helve... (3 pages)View decision -
Decision Reference DRN-4104092
25 Jul 2023 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4104092 The complaint Mrs H complains that Prudential Assurance Company Limited (Prudential) didn’t assign a whole of life assurance policy to her. I understand that the policy has been surrendered and the proceeds were paid to a third party. To put matters right Mrs H wants Prudential... (2 pages)View decision -
Decision Reference DRN-4263705
25 Jul 2023 RLUM Limited UpheldInvestmentsDRN-4263705 The complaint Mr S complains that RLUM Limited advised him to invest at too much risk and that it failed to apply the correct redress methodology when working out what compensation it should pay him. To put things right, Mr S wants RLUM to compensate him by reference to an inde... (7 pages)View decision -
Decision Reference DRN-4265642
25 Jul 2023 The Enterprise Fund Limited UpheldConsumer CreditDRN-4265642 The complaint Mrs D complains that The Enterprise Fund Limited trading as GC Business Finance (GCBF) was irresponsible to lend to her. What happened GCBF agreed a loan of £13,000 for Mrs D in March 2019. The total amount owed was £15,136.28 to be repaid over five years. The fir... (4 pages)View decision -
Decision Reference DRN-4113620
25 Jul 2023 Legal and General Assurance Society Limited UpheldInvestmentsDRN-4113620 The complaint Mr and Mrs S complain about Legal and General Assurance Society Limited, referred to as “Legal and General” or “the business”. In short, they say the business cancelled their life cover policy (“the policy”) by mistake, and despite upholding the complaint, hasn’t ... (4 pages)View decision -
Decision Reference DRN-4112123
25 Jul 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4112123 The complaint Ms H has a mortgage with Barclays Bank UK PLC (“Barclays”). She complains about the way it has been managed. What happened In 2011 Mrs H took out a mortgage with another lender. The mortgage was in two parts. Barclays took responsibility for the mortgage in 2014. ... (10 pages)View decision -
Decision Reference DRN-4265531
25 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4265531 The complaint Mr J has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under his home insurance policy. What happened Mr J contacted RSA to make a claim when he found water damage to his home. RSA sent a company to carry out trace and ac... (5 pages)View decision
