We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4037452
15 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4037452 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4432674
15 Nov 2023 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4432674 The complaint Miss Z complains that Link Financial Outsourcing Limited trading as Link Financial (Link) unfairly recorded a default on her credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mis... (4 pages)View decision -
Decision Reference DRN-4434136
15 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4434136 The complaint Mr J complains Advantage Insurance Company Limited (“Advantage”) incorrectly increased his premium on his motor insurance policy and threatened to cancel it following a wrongful claim by a third party. He says this caused him upset and inconvenience. Any reference... (2 pages)View decision -
Decision Reference DRN-4435029
15 Nov 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4435029 The complaint Ms C complains about the service provided by Inter Partner Assistance SA (IPA) under the Car and Key Rescue section of her car insurance policy. Any reference to IPA includes the actions of its agents. What happened Ms C broke down on her way home from holiday and... (2 pages)View decision -
Decision Reference DRN-4457434
15 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4457434 The complaint Mr J complains that Admiral Insurance (Gibraltar) Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, made by a well- known manufacturer and first registered in 2007... (6 pages)View decision -
Decision Reference DRN-4370222
15 Nov 2023 Covea Insurance plc UpheldInsuranceDRN-4370222 The complaint Mr S complains about Covea Insurance plc’s delays and poor handling of his subsidence claim under his landlord property insurance policy. Any reference to Covea in this final decision includes its respective agents unless specified otherwise. What happened The bac... (2 pages)View decision -
Decision Reference DRN-4457648
15 Nov 2023 QIC Europe Ltd UpheldInsuranceDRN-4457648 The complaint Mrs D complains about the quality of repairs arranged by QIC Europe Ltd (QIC) following an accident when driving her car, under her motor insurance policy. What happened Mrs D was involved in an accident whilst driving in March 2022. QIC accepted her claim and arr... (7 pages)View decision -
Decision Reference DRN-3835314
15 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3835314 The complaint Mr P complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer the benefits from a defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was unsuitable f... (8 pages)View decision -
Decision Reference DRN-4457749
15 Nov 2023 Aviva Insurance Limited UpheldInsuranceDRN-4457749 The complaint Dr S and Mr S complain about how Aviva Insurance Limited (“Aviva”) dealt with a claim they made on their home insurance policy following a flood. Any reference to Aviva includes its agents. While the policy is in both names, for ease, I have referred t... (5 pages)View decision -
Decision Reference DRN-4344185
15 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4344185 The complaint Mr E has complained that Monzo Bank Ltd won’t refund the money he lost after falling victim to a scam. What happened Mr E is represented in this complaint by a solicitor, for simplicity I will refer to Mr E throughout this decision, even when referencing what is r... (3 pages)View decision
