We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4457937
15 Nov 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4457937 The complaint Mr M complains that TRANSUNION INTERNATIONAL UK LIMITED (TU) failed to dispute incorrect information on his credit report. What happened I previously issued a provisional decision on this case. I did this because I wanted to give both parties the chance to respond... (3 pages)View decision -
Decision Reference DRN-4401737
15 Nov 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4401737 The complaint Mr R has complained that a conditional sale agreement he has with Santander Consumer (UK) plc T/A Santander Consumer Finance (SCUK) wasn’t settled. What happened The circumstances of the complaint are well known to the parties, so I’m not going to go over everythi... (3 pages)View decision -
Decision Reference DRN-3902461
15 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3902461 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4384680
15 Nov 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4384680 The complaint Mr A complains that PrePay Technologies Limited closed his account and sent money that had been paid into his account back to source. What happened Mr A had an account with Suits Me, one of PrePay’s agents. As the overall agreement was with Suits Me, and for ease ... (4 pages)View decision -
Decision Reference DRN-4307326
15 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4307326 The complaint Mr M complains about the repairs, delays and level of service provided by esure Insurance Limited following a claim made on his motor insurance policy. He wants it to repair his car and compensate him for his losses. What happened Mr M’s car was taken for repairs ... (3 pages)View decision -
Decision Reference DRN-4454961
15 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4454961 The complaint Mr L as the Executor of the estate of the late Ms T complains that National Westminster Bank Plc (“NatWest”) failed to close Ms T’s account before she died despite him being given the authority to close the account by Ms T and him complying with all NatWest’s stat... (5 pages)View decision -
Decision Reference DRN-4457763
15 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4457763 The complaint Mr S is unhappy with West Bay Insurance Plc’s (West Bay) handling of a claim made under his car insurance policy. What happened In January 2023 Mr S was involved in an accident and his car was damaged, so he made a claim to West Bay, his car insurance provider. Mr... (2 pages)View decision -
Decision Reference DRN-4401908
15 Nov 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4401908 The complaint Mr B complains that Bank of Scotland Plc trading as Halifax won’t refund all the unauthorised transactions that they should. Mr B has used a representative to bring his complaint. But for ease of reading, I’ll mostly just refer to Mr B himself. What happened The d... (3 pages)View decision -
Decision Reference DRN-4362811
15 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4362811 The complaint Mr S complains that HSBC UK Bank Plc mishandled his chargeback claim. What happened In or around December 2021 Mr S entered into a contract with a merchant for the supply and installation of a costal unit heat pump, a 250L solar cylinder, a 10-year parts and labou... (4 pages)View decision -
Decision Reference DRN-4453685
15 Nov 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4453685 The complaint Mr W complains that Lloyds Bank PLC has refused to refund the money he lost as a result of an authorised push payment (APP) scam. What happened Mr W invested £6,878 in a company (G) that he had found via a Facebook advert. He set up an account with a cryptocurrenc... (3 pages)View decision
