We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4435857
14 Nov 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4435857 The complaint Mr M has complained about the process of setting up a Legal and General (L&G) annuity with the proceeds from his The Prudential Assurance Company Limited (Prudential) pension. Mr M has stated that Prudential caused undue delays in the setting up of his annuity... (5 pages)View decision -
Decision Reference DRN-4415769
14 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4415769 The complaint Miss B says Royal & Sun Alliance Insurance Limited (‘RSA’) didn’t ensure that full repairs and checks were done on her car after she made a claim on her motor insurance policy. What happened All the background facts were set out in my provisional decision and ... (4 pages)View decision -
Decision Reference DRN-4407894
14 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4407894 The complaint Miss M complains that Scottish Widows Limited has delayed her combining her two Personal Pension Plans (PPPs) into one policy. Miss M says this may have caused her a financial loss and the delays caused her distress and inconvenience. What happened Miss M held two... (2 pages)View decision -
Decision Reference DRN-4456212
14 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4456212 The complaint Mr G complains about the time West Bay Insurance Plc (West Bay) took to repair his car after an accident he was involved in, under his motor insurance policy. What happened Mr G contacted West Bay to make a claim after his car was damaged in an accident in January... (5 pages)View decision -
Decision Reference DRN-4343690
14 Nov 2023 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4343690 The complaint Mr C is unhappy about the quality of a car supplied to him by N.I.I.B. Group Limited trading as Northridge Finance (“Northridge”) under a hire purchase agreement. What happened Mr C acquired a used car under a 52 month hire purchase agreement with Northridge in Ma... (5 pages)View decision -
Decision Reference DRN-4253359
14 Nov 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4253359 The complaint Mr R complains about poor service from Barclays Bank UK PLC relating to his mortgage. He wants Barclays to explain why this keeps happening. What happened Mr R has had a mortgage with Barclays for some years. He had financial difficulties and Barclays agreed a pay... (3 pages)View decision -
Decision Reference DRN-4360527
14 Nov 2023 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4360527 The complaint Mr H complains that Bank of Ireland (UK) Plc kept harassing him with correspondence about his debt even after he had told it he had filed for bankruptcy. What happened In 2016 Mr H entered into a regulated fixed sum loan agreement with Bank of Ireland. In 2017 he ... (3 pages)View decision -
Decision Reference DRN-4433266
14 Nov 2023 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4433266 The complaint Mr B is unhappy that a car supplied to him under a personal contract purchase agreement with N.I.I.B. Group Limited (trading as Northridge Finance) was of an unsatisfactory quality. What happened In March 2022, Mr B was supplied with a used car through a personal ... (5 pages)View decision -
Decision Reference DRN-4449714
14 Nov 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4449714 The complaint Mr C complains about a cancellation fee Co-op Funeral Plans Limited has charged him. He says he cancelled his plan because the full costs weren’t made clear to him at the time of sale. And he says he wouldn’t have taken out the plan, had he understood the cost of ... (4 pages)View decision -
Decision Reference DRN-4456345
14 Nov 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4456345 The complaint Mrs C complains about a cancellation fee Co-op Funeral Plans Limited has charged her. She says she cancelled her plan because the full costs weren’t made clear to her at the time of sale. And she says she wouldn’t have taken out the plan, had she understood the co... (4 pages)View decision
