We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4312421
14 Nov 2023 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4312421 The complaint Ms F complains that Link Financial Outsourcing Limited trading as Asset Link Capital (No.9) (Asset Link) have treated her unfairly following its purchase of her loan account from another lender. What happened Ms F took out a loan in April 2019, from a business I&#... (4 pages)View decision -
Decision Reference DRN-4257090
14 Nov 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4257090 The complaint Mr S complains that Metro Bank PLC sent personal information and his account details to an incorrect address. He also says Metro Bank is reporting incorrect information to his credit file. What happened In October 2022, Mr S applied for – and opened – a cash accou... (3 pages)View decision -
Decision Reference DRN-4456239
14 Nov 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4456239 The complaint Mr H has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr H bought solar panels for his home in 2014. The purchase was funded by a loan from Shawbrook, and that business is ther... (4 pages)View decision -
Decision Reference DRN-4450947
14 Nov 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4450947 The complaint Miss M complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in my ... (3 pages)View decision -
Decision Reference DRN-4456170
14 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4456170 The complaint Mr K complains that HSBC UK Bank Plc have recorded incorrect default dates on his bank account and his credit card. What happened Mr K says that HSBC registered a default for his bank account on 31 December 2021, and for his credit card on 30 September 2022. He sa... (4 pages)View decision -
Decision Reference DRN-4454689
14 Nov 2023 Equifax Limited UpheldConsumer CreditDRN-4454689 The complaint Mr H complains about third party information on his Equifax Limited credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr H has the same first name as his father and grandfather a... (3 pages)View decision -
Decision Reference DRN-4416353
14 Nov 2023 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4416353 The complaint Mr M is complaining about Stellantis Financial Services UK Limited trading as PSA Finance UK (PSA). He says they shouldn’t have lent to him as the repayments were unaffordable. What happened In August 2019, Mr M took out a hire purchase agreement with PSA to finan... (3 pages)View decision -
Decision Reference DRN-4422702
14 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4422702 The complaint Mrs P complains that Royal & Sun Alliance Insurance Limited (RSA) declined her claim for treatment required by her two cats, under her pet insurance policy. What happened In April 2023 Mrs P says she made three claims to RSA for the treatment of severe gingivi... (4 pages)View decision -
Decision Reference DRN-4271976
14 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4271976 The complaint Mr G has complained about Advantage Insurance Company Limited. He isn’t happy about the valuation of his car after it was deemed a total loss after a claim under his motor insurance policy. What happened Mr G made a claim under his motor insurance policy and his c... (2 pages)View decision -
Decision Reference DRN-4211746
14 Nov 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4211746 The complaint Mr D complains about the advice David Stock & Co Limited (‘DSC’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuitabl... (8 pages)View decision
