We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3897907
14 Nov 2023 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-3897907 The complaint Mr M complains about the advice given by Cambrian Associates Limited (‘CAL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a new personal pension arrangement. He says the advice was unsuitable f... (7 pages)View decision -
Decision Reference DRN-4454213
14 Nov 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4454213 The complaint Mr J’s representative complains on his behalf that following a claim on his motor insurance policy held with Mulsanne Insurance Company Limited (Mulsanne) it failed to complete satisfactory repairs to his car. And it declined to refund to him the total costs relat... (3 pages)View decision -
Decision Reference DRN-3889156
14 Nov 2023 Punter Southall Wealth Limited UpheldPensions and AnnuitiesDRN-3889156 The complaint Mr M complains about the advice given by Punter Southall Wealth Limited (‘Punter Southall’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension. He says the advice was unsuitable for him and bel... (7 pages)View decision -
Decision Reference DRN-3891346
14 Nov 2023 Harris Balcombe LLP UpheldInsuranceDRN-3891346 The complaint Mrs J has complained about Harris Balcombe LLP. She isn’t happy with her appointed loss assessor after a fire at her property. For ease of reading any reference to Harris Balcombe includes its agents. What happened Mrs J made a claim under her building insurance p... (3 pages)View decision -
Decision Reference DRN-4455122
14 Nov 2023 Citibank UK Limited UpheldBanking and PaymentsDRN-4455122 The complaint Mrs C complains that Citibank UK Limited did not complete a payment from her Citibank account. It was four months before the payment was returned to her. What happened On 12 September 2022 Mrs C transferred £2,103 from her Citibank account to a music school, to pa... (2 pages)View decision -
Decision Reference DRN-4454139
14 Nov 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4454139 The complaint Mr C is unhappy that Barclays Bank Plc, trading as Barclaycard, won’t reimburse a transfer he made to them in error. What happened In April 2022, Mr C attempted to instruct a balance transfer from a third-party credit account to his Barclays credit account. Unfort... (3 pages)View decision -
Decision Reference DRN-4452668
14 Nov 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4452668 The complaint Mrs P complained that Zurich Assurance Ltd (Zurich) has failed to properly compensate her for inappropriate advice it gave her in 1993. Zurich has agreed that the advice was inappropriate and has proposed redress to her. It has, however, limited that redress up un... (5 pages)View decision -
Decision Reference DRN-4424839
14 Nov 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4424839 The complaint Mr M complains about the advice given to him by The Royal London Mutual Insurance Society Limited (Royal London) to transfer an occupational defined benefit (DB) pension and commence a personal pension instead. Mr M has stated that his DB pension would have provid... (5 pages)View decision -
Decision Reference DRN-4077183
14 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4077183 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4444595
14 Nov 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-4444595 The complaint Mrs G and her children, Mr G and Miss G, complain that Interactive Investor Services Limited won’t redesignate two general investment accounts (“GIAs”) from Mrs G’s name into Mr G and Miss G’s names. And they complain that Mr G’s junior ISA (“JISA”) didn’t mature ... (7 pages)View decision
