We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4424692
14 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4424692 The complaint Ms F complains that Barclays Bank UK PLC didn’t provide the service it should have when she tried to make a payment. What happened In December 2022, Ms F called Barclays to make a payment of over £4,000. She says she answered all of the agent’s questions and the a... (3 pages)View decision -
Decision Reference DRN-4428467
14 Nov 2023 KW Wealth Planning Limited UpheldInvestmentsDRN-4428467 The complaint The estate of Mrs S complains about the way KW Wealth Planning Limited trading as Kingswood Group managed the late Mrs S’s portfolio. It says some of the investments were unsuitable and these caused a financial loss. What happened In 2014 Mrs S transferred her exi... (10 pages)View decision -
Decision Reference DRN-4400083
14 Nov 2023 Forester Life Limited UpheldInvestmentsDRN-4400083 The complaint Mr K’s representative complains on his behalf that Forester Life Limited (Forester) didn’t transfer the full value of his Child Trust Fund (CTF) account to another provider. What happened Forester held a CTF for Mr K’s benefit. Mr K’s father, who I’ll call Mr K1, ... (4 pages)View decision -
Decision Reference DRN-4400109
14 Nov 2023 Forester Life Limited UpheldInvestmentsDRN-4400109 The complaint Mr K’s representative complains on his behalf that Forester Life Limited (Forester) didn’t transfer the full value of his Child Trust Fund (CTF) account to another provider. What happened Forester held a CTF for Mr K’s benefit. Mr K’s father, who I’ll call Mr K1, ... (4 pages)View decision -
Decision Reference DRN-4408883
14 Nov 2023 Target Servicing Limited UpheldMortgagesDRN-4408883 The complaint Mr W has complained about delays with Target Servicing Limited when he needed a Deed of Postponement for his Help to Buy (“HTB”) loan to allow him to remortgage. The HTB scheme The HTB scheme was a government scheme in place to support home ownership. In addition ... (3 pages)View decision -
Decision Reference DRN-4454502
14 Nov 2023 Allianz Insurance Plc UpheldInsuranceDRN-4454502 The complaint Mrs C complains about the way Allianz Insurance Plc has dealt with repairs following a subsidence claim on her home insurance policy. What happened Mrs C made a subsidence claim on her policy in 2017. After a period of monitoring and discussions about the work nee... (3 pages)View decision -
Decision Reference DRN-4454827
14 Nov 2023 Evolution Insurance Company Limited UpheldInsuranceDRN-4454827 The complaint Mr S complains about the service he received from Evolution Insurance Company Limited after he made a claim under his home emergency policy. Evolution is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As... (3 pages)View decision -
Decision Reference DRN-4450406
14 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4450406 The complaint Miss N complains that West Bay Insurance Plc mishandled her claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in 2009. Miss N had a comprehensive policy with West Bay for the year from lat... (3 pages)View decision -
Decision Reference DRN-4446315
14 Nov 2023 Nationwide Building Society UpheldMortgagesDRN-4446315 The complaint Mr F and Miss P complain that Nationwide Building Society made errors which delayed their purchase completing. They ask for compensation for having to pay rent for an extra month. What happened Mr F and Miss P applied to Nationwide for a mortgage. Nationwide accep... (2 pages)View decision -
Decision Reference DRN-4389453
14 Nov 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4389453 The complaint Mr D complains that J.P. Morgan Europe Limited trading as Chase blocked his account. He would like the block lifted and an explanation as well as £400 compensation. What happened Mr D had an account with Chase. On 17 July 2023 Chase blocked his account. The balanc... (3 pages)View decision
