We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4388791
13 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4388791 The complaint Mrs D complains that U K insurance Limited (“UKI”) mishandled her motor insurance policy. What happened For the year from early March 2021, Mrs D insured a car on a policy branded with the name “Darwin”, a trademark of UKI. The policy was arranged and administere... (3 pages)View decision -
Decision Reference DRN-4416506
13 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4416506 The complaint Mr H complains about the level of service provided by Admiral Insurance (Gibraltar) Limited after he made a claim on his motor insurance policy and its valuation of his car. What happened Mr H’s car was deemed to be a total loss after an incident. Mr H wanted to r... (3 pages)View decision -
Decision Reference DRN-4273184
13 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4273184 The complaint Miss W complains about poor service and delays in Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of her claim following an accident when driving, under her motor insurance policy. What happened Miss W damaged her car when driving in May 2022. She conta... (3 pages)View decision -
Decision Reference DRN-4138687
13 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4138687 The complaint Mrs M and Mr M complain that National Westminster Bank Plc unfairly blocked and closed their accounts. They say this caused them a lot of problems and upset and they want NatWest to pay them compensation. What happened The detailed background of this complaint is... (3 pages)View decision -
Decision Reference DRN-4453105
13 Nov 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4453105 The complaint Mr R complains about the way Santander UK Plc dealt with a chargeback claim he made. Background I recently issued my provisional conclusions setting out the events leading up to this complaint and how I thought the dispute should be resolved. I’ve reproduced my pr... (3 pages)View decision -
Decision Reference DRN-4348480
13 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4348480 The complaint Mrs C complains Royal & Sun Alliance Insurance Limited has handled her subsid\<br />View decision
ence claim poorly. RSA’s been represented by agents for the claim. For simplicity I’ve generally referred to the agents’ actions as being those of RSA. What happened In June 2... (6 pages) -
Decision Reference DRN-4422786
13 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4422786 The complaint Ms K has complained about the level of information she was provided by esure Insurance Limited (esure) about burglar alarm requirements under a home insurance policy. What happened Ms K took out a policy with esure. A while later, Ms K was reviewing the documents ... (2 pages)View decision -
Decision Reference DRN-4453652
13 Nov 2023 Jigsaw Insurance Services Plc UpheldInsuranceDRN-4453652 The complaint Mr V has complained about the amount he has been asked to pay Jigsaw Insurance Services Plc trading as NCI Consultants Ltd after his motor insurance policy was cancelled. He’s also mentioned that Jigsaw wouldn’t communicate with him. Although I appreciate Mr V’s p... (3 pages)View decision -
Decision Reference DRN-4377603
13 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4377603 The complaint Mrs B is unhappy with the service she received from Great Lakes Insurance SE when trying to extend the period of cover under her travel insurance policy. All reference to Great Lakes includes its medical assistance team. What happened Mrs B bought a single trip tr... (8 pages)View decision -
Decision Reference DRN-3898457
13 Nov 2023 Atomos Financial Planning Limited UpheldPensions and AnnuitiesDRN-3898457 The complaint Mr J complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Atomos Financial Planning Limited is responsible for answering this complaint and so... (12 pages)View decision
