We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-4176294
24 Jul 2023 Medicash Health Benefits Limited UpheldInsuranceDRN-4176294 The complaint Mr W complains that Medicash Health Benefits Limited hasn’t fully settled a claim he made on a healthcare cash plan. What happened Mr W holds a healthcare cash plan. The plan provides cover for up to half of a policyholder’s dental plan fees each policy year under... (3 pages)View decision -
Decision Reference DRN-4065428
24 Jul 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4065428 The complaint Mr M complains about the settlement he received from MI Vehicle Finance Limited, who I’ll call “MI Finance”, when they agreed his car had been misrepresented to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them... (2 pages)View decision -
Decision Reference DRN-4253483
24 Jul 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4253483 Complaint Mr B has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. Background L2G provided Mr B with a loan for £1,000.00 in December 2021. This loan had an APR of 937.8% and a 78-week term. This all meant the total amount repayable of £3,700.32... (4 pages)View decision -
Decision Reference DRN-4250787
24 Jul 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4250787 Complaint Mr H has complained about loans Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loans were unaffordable. Background 118 118 Money initially provided Mr H with a loan for £2,500.00 in October 2017. This loan was due to be repaid in 24 mo... (3 pages)View decision -
Decision Reference DRN-3770173
23 Jul 2023 Trading 212 UK Limited UpheldInvestmentsDRN-3770173 The complaint Mr W complains that system failings of Trading 212 UK Limited (“Trading 212”) delayed the execution and cancellation of orders and that Trading 212 caused him losses by executing a market-sell order for shares he didn’t own and then executing a buy order to revers... (8 pages)View decision -
Decision Reference DRN-4156862
23 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4156862 The complaint Mrs W complains that QIC Europe Ltd (QIC) declined her claim for a lost bracelet under her home contents insurance policy. All references to QIC include its agents and intermediaries. What happened Mrs W lost her bracelet and contacted QIC to make a claim under he... (3 pages)View decision -
Decision Reference DRN-4174862
23 Jul 2023 Liberty Seguros Compania de Seguros Y Reaseguros, S.A. UpheldInsuranceDRN-4174862 The complaint A company I will refer to as C complains about Liberty Seguros Compania de Seguros Y Reaseguros, S.A’s (Liberty) handling of its claim following the total loss of several vehicles due to a fire, under its commercial motor insurance policy. What happened C says tha... (6 pages)View decision -
Decision Reference DRN-4254109
21 Jul 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4254109 The complaint Ms J complains that, after she’d requested a full withdrawal of funds held in a pension with ReAssure Ltd, they’d taken too long to make a payment to her. What happened Ms J had a personal pension with ReAssure. In May 2021, she approached them to withdraw the ful... (5 pages)View decision -
Decision Reference DRN-4260041
21 Jul 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4260041 The complaint Mr C has complained about the handling of a pension withdrawal by Scottish Widows Limited, trading as Halifax Financial Services (HFS). What happened The investigator who considered this matter set out the background to the complaint in his assessment of the case.... (6 pages)View decision -
Decision Reference DRN-4108584
21 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4108584 The complaint Mr B is unhappy that he only received a partial refund from his bank – Barclays Bank UK PLC – after he was the victim of an authorised push payment (APP) scam. What happened Mr B was called by scammers pretending to be from Barclays saying his account was under th... (4 pages)View decision
