We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-4219003
21 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4219003 The complaint Mr and Mrs H complain about how U K Insurance Limited (UKI) trading as Direct Line dealt with a claim on their home insurance policy. Mr and Mrs H are represented on this complaint but for ease of reading, I’ve referred to Mr and Mrs H throughout. What happened Mr... (2 pages)View decision -
Decision Reference DRN-4198133
21 Jul 2023 Credit Hero Ltd UpheldClaims ManagementDRN-4198133 The complaint Mr K complains that Credit Hero Ltd (CHL) failed to pursue his complaint about the mis- selling of payment protection insurance (PPI). What happened Mr K said he’d instructed CHL to pursue mis -sold PPI complaints with a couple of lenders before the August 2019 de... (3 pages)View decision -
Decision Reference DRN-4163976
21 Jul 2023 Lifestyle Financial Services (Droitwich) Limited UpheldPensions and AnnuitiesDRN-4163976 The complaint Ms D complains about the advice given by Lifestyle Financial Services (Droitwich) Limited (‘LFS’) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes th... (8 pages)View decision -
Decision Reference DRN-3843071
21 Jul 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3843071 The complaint Mr B complains he was mis-sold an investment he made in a bond issued by Basset & Gold Plc (“B&G Plc”). He believes he was misled about the risk associated with the bond and would like to be compensated for the loss in capital he suffered. Background The B... (12 pages)View decision -
Decision Reference DRN-4224661
21 Jul 2023 American International Group UK Limited UpheldInsuranceDRN-4224661 The complaint Mrs S complains about the way American International Group UK Limited (hereafter “AIG”) handled her travel insurance claim. What happened Mrs S booked a week-long trip to a country I’ll call “X” and bought a single trip travel insurance policy underwritten by AIG ... (2 pages)View decision -
Decision Reference DRN-4256213
21 Jul 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4256213 The complaint Mrs B is unhappy that Nationwide will not refund the money she lost as the result of an authorised push payment (APP) scam. Mrs B has used a representative to bring her complaint to this service. For ease, I will refer solely to Mrs B throughout this decision. Wha... (5 pages)View decision -
Decision Reference DRN-4201980
21 Jul 2023 American International Group UK Limited UpheldInsuranceDRN-4201980 The complaint Miss L has complained about the handling of a claim under her mobile phone insurance policy with American International Group UK Limited (“AIG”). Miss L is represented in this compliant but for ease, I will refer to Miss L throughout this decision. What happened M... (3 pages)View decision -
Decision Reference DRN-3666496
21 Jul 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3666496 The complaint Mr B complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a Self-Invested Personal Pension (‘SIPP’.) He says the advice was uns... (14 pages)View decision -
Decision Reference DRN-4258111
21 Jul 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4258111 The complaint Mr and Mrs K complain about how AA Underwriting Insurance Company Limited (“AAUIC”) dealt with a claim they made on a car insurance policy. While Mr K is the policyholder and I will refer to him for ease, Mrs K is a named driver and has been supporting him in this... (2 pages)View decision -
Decision Reference DRN-4246727
21 Jul 2023 Invesco Fund Managers Limited UpheldPensions and AnnuitiesDRN-4246727 The complaint Mr H complains that Invesco Fund Managers Limited (Invesco) delayed payment from his SIPP (self invested personal pension) which meant he was unable to make a planned investment. Mr H says Invesco should compensate him for his missed investment opportunity. What h... (10 pages)View decision
