We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4437944
13 Nov 2023 Zurich Insurance PLC UpheldInsuranceDRN-4437944 The complaint Mr K is unhappy with the way Zurich Insurance PLC (Zurich) have handled a claim under his home insurance policy, following an escape of water. Zurich are the underwriters (insurers) of this policy. Part of this complaint concerns the actions of their appointed age... (3 pages)View decision -
Decision Reference DRN-4432014
13 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4432014 The complaint Miss P complains that the amount Admiral Insurance (Gibraltar) Limited (‘Admiral’) offered to settle her motor insurance claim is too low. What happened Miss P’s fully comprehensive motor insurance policy with Admiral was renewed on 8 March 2022. On 18 February 20... (3 pages)View decision -
Decision Reference DRN-4449236
13 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4449236 The complaint Mr D complains about a car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (BMWFS). He refers to having problems with the car immediately after taking possession of it, along with further... (5 pages)View decision -
Decision Reference DRN-4345109
13 Nov 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4345109 The complaint Mr S complains that PrePay Technologies Limited trading as PrePay Solutions (‘PrePay’) won’t refund him in full after he fell victim to a scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout my decision. Mr S says that he... (4 pages)View decision -
Decision Reference DRN-4377230
13 Nov 2023 AFH Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-4377230 The complaint Mr K has complained that The Insurance Partnership Financial Services Limited (TIPFS) and AFH Independent Financial Advisers Limited (AFH) didn’t provide him with the level of service that had been agreed – specifically there was a failure to provide pension revie... (5 pages)View decision -
Decision Reference DRN-4448157
13 Nov 2023 Quidie Limited UpheldConsumer CreditDRN-4448157 The complaint Miss B complains that Quidie Limited trading as Fernovo (“Fernovo”) is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The background to this complaint is well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-4273136
13 Nov 2023 Aldermore Bank Plc UpheldBanking and PaymentsDRN-4273136 The complaint Mr M complains that Aldermore Bank Plc didn’t provide the service it should have when he requested to transfer his Individual Savings Account (ISA) to another finance provider. What happened Mr M submitted an application to open a new account at a building society... (3 pages)View decision -
Decision Reference DRN-4264219
13 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4264219 The complaint Mr S complains Barclays Bank UK PLC (Barclays) continued to take a monthly reward scheme fee despite his request to cancel the facility. What happened Mr S says in November 2022 he contacted Barclays to stop a reward scheme fee of £12 per month being charged as he... (2 pages)View decision -
Decision Reference DRN-4441925
13 Nov 2023 Home in One Financial Services Limited UpheldMortgagesDRN-4441925 The complaint Mr L and Mrs V complain that Home in One Financial Services Limited (Home in One), failed to treat them fairly when it acted as the broker when arranging a mortgage for their new home. What happened This complaint has been ongoing for some time and the facts are w... (5 pages)View decision -
Decision Reference DRN-4448684
13 Nov 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4448684 The complaint Mr T has complained about how AXA Insurance UK Plc (AXA) dealt with a claim under a home insurance policy. References to AXA include contractors and companies acting on its behalf. What happened Mr T contacted AXA to make a claim when his home was burgled. AXA sta... (3 pages)View decision
