We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4404198
13 Nov 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4404198 The complaint Mr G is unhappy that his claim has been declined due to a pre-existing condition with his dog. Casualty & General Insurance Company (Europe) Ltd (“CGI”) are providing the pet insurance policy. What happened Mr G made a claim on his policy when his dog had two ... (2 pages)View decision -
Decision Reference DRN-4452010
13 Nov 2023 more 2 life Ltd UpheldMortgagesDRN-4452010 The complaint This complaint’s about an equity release mortgage that Mrs L applied for with more 2 life Ltd (M2L) in 2022. Her complaint is that delays on the part of M2L caused the mortgage offer to expire before she could complete on her new home purchase. M2L issued a new of... (4 pages)View decision -
Decision Reference DRN-4293529
13 Nov 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4293529 The complaint Mr S complains that Clydesdale Bank Plc (“Clydesdale”) won’t refund over £24,000 he spent on his credit card as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brie... (4 pages)View decision -
Decision Reference DRN-4235606
13 Nov 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4235606 The complaint This complaint is about a joint mortgage Mr M1 and Mr M2 took out with Barclays Bank UK Plc. It was taken out to replace an existing mortgage held solely by Mr M2, and at the same time raise additional capital. Mr M1 and Mr M2 are dissatisfied with how long it too... (4 pages)View decision -
Decision Reference DRN-3835210
13 Nov 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3835210 The complaint Mr K has complained about the advice that Bury Financial Advisers Limited (BFAL) – an appointed representative of Pi Financial Ltd - gave him to transfer his defined benefits from his occupational pension scheme (OPS), the British Steel Pension Scheme (BSPS), to a... (16 pages)View decision -
Decision Reference DRN-4436637
13 Nov 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4436637 The complaint Mr S, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (“MoneyBoat”), lent to him irresponsibly. What happened Using information from MoneyBoat here is a brief loan table. loan number loan amount agreement dat... (6 pages)View decision -
Decision Reference DRN-3936218
13 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3936218 The complaint Mr and Mrs H have complained about Royal & Sun Alliance Insurance Limited (RSA). They are not happy about the way it dealt with a claim under their building’s insurance policy after a fire at their property. For ease of reading any reference to RSA includes it... (2 pages)View decision -
Decision Reference DRN-4115268
13 Nov 2023 Connells Limited UpheldMortgagesDRN-4115268 The complaint Mr C and Mrs Z’s complaint is that, because of poor customer service by Connells Limited, they missed out on the chance to apply for a mortgage product switch at a rate of 2.14% with their existing lender. Mr C and Mrs Z eventually took a product switch at 3.79% w... (4 pages)View decision -
Decision Reference DRN-4449414
13 Nov 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4449414 The complaint Ms S complains about the way Fairmead Insurance Limited has handled a claim she made under her home insurance policy for water damage. Reference to Fairmead includes agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise t... (5 pages)View decision -
Decision Reference DRN-4438686
13 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4438686 The complaint Miss L complains about the way U K Insurance, trading as NIG, handled a claim she made under a buildings insurance policy for subsidence. Reference to NIG includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise... (7 pages)View decision
